P3859
© Kohler Mira Limited, September 2002
Mira Showers
Kohler Mira Ltd
Cromwell Road,
Cheltenham GL52 5EP.
BS EN ISO 9001 : 1994
Reg. No. FM 14648
Mira is a registered trade mark.
The company reserves the right to alter product
specifications without notice.
www.mirashowers.com
Section
Customer Service
Guarantee of Quality
Within the guarantee period we will resolve defects, free of
charge, by repairing or replacing parts or modules as we may
choose.
Not covered by this guarantee:
Damage or defects arising from incorrect installation, improper
use or lack of maintenance, including build-up of limescale.
After Sales Service
Mira Showers guarantee products against any defect of
materials or workmanship for one year from the date of
purchase (2 years for Mira Select and 3 years for Mira Excel
ranges).
What to do if something goes wrong
Should this not resolve the difficulty, simply contact our
Customer Services who will give every assistance, and if
necessary arrange for our service engineer to visit.
If later the performance of your shower declines, consult this
manual to see whether simple home maintenance is required.
Please call our Customer Services to talk the difficulty
through, request service under guarantee if applicable, or
take advantage of our comprehensive After-Sales service.
Payment should be made directly to the Service Engineer/
Agent, using Visa, Access or a cheque supported by a
banker’s card.
England, Scotland & Wales
Mira Showers Customer Services
Telephone:
01242 262888
8.30am to 5pm Working days (4.30pm Fri)
8.30 am to 12.30pm Saturday
E-mail:
Fax:
01242 282595
By Post:
Cromwell Road
Cheltenham
Gloucester GL52 5EP
As part of our quality and training programme calls
may be recorded or monitored.
For Customers in Northern Ireland
Wm H Leech & Son Ltd
Telephone:
028 9044 9257 – Mon to Fri 9 am-5pm
Fax:
028 9044 9234 – 24 hours
Post:
Maryland Industrial Estate
Ballygowan Road
Moneyreagh, Co Down
BT23 6BL
For Customers in Republic of Ireland
Modern Plant Ltd
Telephone: Dublin 01 4591344 - Mon to Fri 9am to 5pm
Fax:
Dublin 01 4592329 – 24 hours
Post:
Otter House
Naas Road
Clondalkin
Dublin 22
To validate the guarantee, please return your completed
registration card.
To be free of charge, service work must only be undertaken
by Mira Showers or our approved agents in Northern Ireland
and Republic of Ireland.
Service under this guarantee does not affect the expiry
date. The guarantee on any exchanged parts or product
ends when the normal product guarantee period expires.
Damage or defects if the product is taken apart, repaired or
modified by any person not authorised by Mira Showers or our
approved agents.
This guarantee is in addition to your statutory and other
legal rights.
Before using your shower
Please take the time to read and understand the operating
and safety instructions detailed in this manual.
If when you first use your shower it doesn’t function correctly,
first contact your installer to check that installation and
commissioning are satisfactory and in accordance with the
instructions in this manual. We are on-hand to offer you or your
installer any advice you may need.
Spare Parts
Our Customer Services Team is comprehensively trained
to provide every assistance you may need: help and
advice, spare parts or a service visit.
We maintain an extensive stock of spares, and aim to have
functional parts available for ten years from the date of
final manufacture of the product.
Spares can be purchased from approved stockists or
merchants (locations on request) or direct from Customer
Services.
Note! In the interests of safety, spares requiring exposure
to mains voltages can only be sent to competent persons.
Spares direct will normally be despatched within two
working days. Payment can be made by Visa or Access
at the time of ordering. Should payment by cheque be
preferred a pro-forma invoice will be sent.
Our Service Force is available to provide a quality service at
a reasonable cost. You will have the assurance of a Mira
trained engineer/agent, genuine Mira spares – and a 12 month
guarantee on the repair.
Service
To contact us: