PROBLEM
POSSIBLE CAUSE
SOLUTION
Connection Error
message.
The network cable is not
connected to the camera.
If this is the first time you
have used your IP camera,
make sure it is connected to
your router by means of the
network cable provided.
You have turned off your
router or you have had a
power cut and the
configuration has been lost.
In the event that your router
has been turned off, you must
reconfigure your camera in
the manner shown in section
5.2.1.
It is not possible to
read the QR code
of the camera.
The QR code of your
camera has deteriorated
or, owing to the movement,
the reading application is
unable to capture it.
If you try this for a while
and you are unable to scan
the code, you may enter
it manually in the manner
indicated in section 5.2.1.1.
Unsatisfactory
audio reception.
There are mobile phones
or wireless phones too near
the surveillance device.
Keep the phones away from
the device.
The camera and its device
are too close to each other.
Keep the devices away from
each other until reception
improves.
The image is seen
with too much
delay.
The network to which the
camera or your device is
connected is saturated.
Download the video quality in
the advanced configuration of
your camera.
Make sure that your Wi-Fi
network is working properly.
It is not possible to
see the video
events.
Your camera has lost the
connection.
Press ‘Reconnect’ in your
camera options, see section
5.3.1.
en
26
Содержание 89079
Страница 2: ......