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Appendix

Troubleshooting Guide

This appendix provides a troubleshooting guide for diagnosing and solving any issues that may arise.

Solution

Cause

Problem

Charge the handset in the supplied charging dock.

Handset is not charged.

MinePhone does not
turn on.

Check charger is plugged into a active power
source.

Power adaptor.

Battery is not
charging.

Please contact MST for repair.

Internal battery is at the end of
its life cycle.

Battery operation time can be increased by
reducing backlight time and brightness.

Battery operation time will be
shorter depending on phone
settings and increased talk time.

Battery operation
time is shorter than
expected.

Check the charger is plugged into a power adaptor
that is switched on.

Charging dock is not plugged
into the power adaptor or
switched on.

No indicator light on
the charging dock
when charging the
phone.

Please contact your MST System Engineer.

Battery issue.

Phone takes more
than 3 hours to
charge.

Adjust the volume settings.

Volume setting is low or turned
off.

No sound.

Please consult your network administrator or
MST System Engineer.

Phone is not configured
correctly.

MinePhone cannot
connect to the
network.

Make sure you press the

Call

key after entering

the phone number.

Call

key.

The MinePhone does
not dial when making
a call.

Stand in closer vicinity to a wireless access point.

Poor signal strength.

Poor audio quality
during a call.

Check AP security settings.

Some AP settings permit
connections without

Phone is stuck when
phone is switched on

completing the authentication

saying "Connecting
to DHCP server".

layer. DHCP requests will fail
when there no / incorrect
encryption.

MinePhone Administrator Guide

Revision E

Содержание MinePhone MP10

Страница 1: ...MinePhone Administrator Guide Revision E MP_AG_EN_E ...

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Страница 3: ...6 3 3 Real Transport Protocol RTP Configuration 27 3 4 Trivial File Transfer Protocol TFTP settings 28 3 5 Network Time Protocol NTP Configuration 29 3 6 Internet Protocol Settings 30 3 7 Advanced Settings 32 3 8 Wi Fi Survey 33 Chapter 4 Trivial File Transfer Protocol TFTP Configuration 35 4 1 Configuring the Network 36 4 2 TFTP Server Setup 36 4 3 Firmware Files 36 4 3 1 Editing the firmware sit...

Страница 4: ...hone Specification 59 Appendix C MP70 MinePhone Specification 61 Appendix D MP70 Regulatory 63 Appendix E Example Timezone Offsets 65 Appendix F Acronyms 69 Appendix G Hardware Warranty 71 Appendix H Firmware EULA 73 Revision E 4 MinePhone Administrator Guide ...

Страница 5: ...es C 07 2012 Updated for full MP range D 12 2012 Updated for firmware 2 0 6 0 E Copyright 2012 Mine Site Technologies Pty Ltd All rights reserved Mine Site Technologies Pty Ltd reserves the right to make changes to specifications and information in this manual without prior notice Mine Site Technologies Pty Ltd accepts no responsibility for any errors or omissions contained in this guide MinePhone...

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Страница 7: ...ADA Sudbury 1085 Kelly Lake Road Sudbury Ontario P3E 5P5 CANADA Tel 1 705 675 7468 CHINA Hangzhou 4F Building 1 1413 Moganshan Road Hangzhou CHINA 310011 Tel 86 571 85803320x206 UNITED STATES Denver 13301 W 43rd Drive Golden Colorado 80403 USA Tel 1 303 951 0570 MinePhone Administrator Guide 7 Revision E ...

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Страница 9: ...al documents look like this Icons The following icons may appear in this document to highlight specific information Table 1 Icons Description Icon The Note icon indicates important or useful information and references Note The Important icon contains information to prevent damage to the product and injury to the user Important The Caution icon indicates to stop and pay attention or an action not t...

Страница 10: ...ient will make their own determination as to the suitability of the Information for their purposes prior to use Under no circumstances will MST be responsible for any damages whatsoever resulting from the use of or reliance upon the Information Revision E 10 MinePhone Administrator Guide About this Guide ...

Страница 11: ... describes how to access Administrator mode on the MinePhone and how MinePhones are used as part of a larger communications system Topics MinePhones in a Network Switching the MinePhone On and Off MinePhone Administrator Guide 11 Revision E ...

Страница 12: ...ng MP70 phones in an Intrinsically Safe environment e g coal mine Figure 1 MinePhone Operation Modes Note MinePhones must be in the same mode to communicate with each other The MinePhone can make and receive two types of calls Push to Talk PTT Walkie talkie style communication Session Initiation Protocol SIP Calls can be made within the network WLAN or outside the network to outside phone lines de...

Страница 13: ...hat the corporate data remains secure 1 2 Switching the MinePhone On and Off The MinePhone can operate in two modes User mode The User mode enables phone functionality and changing basic phone settings To turn on press and hold down the power button for 3 seconds Administrator mode The Administrator mode enables network and configuration settings to be edited in the handset To turn on press and ho...

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Страница 15: ...e Date and Time Refer to the section Switching the MinePhone On and Off on page 13 to start the phone in Administrator Mode Language Settings Call Settings User adjustable settings are covered in the MinePhone User Guide for the relevant model Managing Contacts Reset to Factory Default Settings MinePhone Administrator Guide 15 Revision E ...

Страница 16: ...t Date and Time 2 Use the keypad to enter the date and time Use the Navigation key to scroll between digits and press Select 3 Select Date Format select the desired format and press Select 4 Select Time Format select the desired format and press Select Revision E 16 MinePhone Administrator Guide Configuring Phone Settings ...

Страница 17: ...nother caller is contacting when you are on a call Use the Navigation key to enable or disable and press Select For call waiting options during a call see the user guide for your phone model Headpiece Type MP71 and Hard Rock MP70 ONLY The headpiece type can be selected when it is attached to the phone Remote Speaker Microphone Enables speaker and microphone functionality through the Remote Speaker...

Страница 18: ... Rock mines Mic for PTT The MinePhone has two microphones one at the top of the phone and one at the bottom Either microphone can be selected depending how the phone is held during PTT Use the Navigation key to select the desired microphone then press Select 2 4 Managing Contacts The Contact Management menu is accessed through Menu Settings Contact Management It provides global speed dial numbers ...

Страница 19: ...ch are configured on the server Refer to Editing Contacts on page 38 for configuration Speed dial Displays a list of contact numbers in grouped according to function or area Group Info MinePhone Administrator Guide 19 Revision E Configuring Phone Settings ...

Страница 20: ... server Memory 2 5 Reset to Factory Default Settings The Restore Defaults feature will reset the phone settings back to factory defaults The procedure is described below 1 Go to Menu Settings Restore Defaults and press Select 2 Enter the handset pin number default 000555 and press OK Revision E 20 MinePhone Administrator Guide Configuring Phone Settings ...

Страница 21: ...et will reset to factory default settings Note When the MinePhone is reset to default settings it will not be able to download settings from the TFTP server until its network settings are properly configured MinePhone Administrator Guide 21 Revision E Configuring Phone Settings ...

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Страница 23: ...network Trivial File Transfer Protocol TFTP server contains firmware site and device specific configuration files which download to the phone on start up Network Time Protocol NTP server The handset synchronises date and time from a NTP server DHCP Enablement configuring the phone s IP address to be static or dynamic using a DHCP server Network Mode selection to use the phone in Ad hoc or AP mode ...

Страница 24: ...n the key until the required character appears If the next character is located on the same key as the present one wait until the cursor appears and enter the letter number The key will access the punctuation menu Revision E 24 MinePhone Administrator Guide Configuring Network Settings ...

Страница 25: ...ork WEP Open Any device with the correct WEP key can authenticate to the network WEP Shared not recommended WPA TKIP WPA security using TKIP encryption WPA AES WPA security using AES encryption WPA2 AES the strongest form of WPA security WEP security type WEP Key 64 bit Encryption 10 hexadecimal base 16 characters 0 9 and A F 128 bit Encryption 26 hexadecimal base 16 characters 0 9 and A F Encrypt...

Страница 26: ...d below The MinePhone must be restarted for changes to take effect nbsp nbsp Values Description Field Usually the phone extension User name displayed to other users It is often the same as the Auth User Name SIP User Name password Password to authenticate user to the SIP server SIP Password Usually the phone extension Username for authenticating to the SIP server Auth User Name Hostname or IP addr...

Страница 27: ...e SIP Port if an outbound SIP server is not used Default setting is 120 Time duration in seconds before the phone will re register to the SIP server Register Duration 3 3 Real Transport Protocol RTP Configuration RTP settings accessible via Settings Network Signal Protocol RTP define the streaming of voice packet to and from the MinePhone The RTP port options are described below The MinePhone must...

Страница 28: ...different RTP message for DTMF digits which reduces transmitted data 3 4 Trivial File Transfer Protocol TFTP settings TFTP settings are accessed via Settings Network Signal Protocol TFTP The MinePhone connects to a TFTP server on the network to download firmware and configuration settings every time it is switched on A DHCP server can be used to provide the TFTP server address to the phone The tab...

Страница 29: ...l initiate a TFTP connection to download configuration settings and firmware TFTP Download 3 5 Network Time Protocol NTP Configuration NTP settings located in Settings Network Signal Protocol NTP are used to configure a remote server that the phone will retrieve time and time zone settings from at startup The NTP server address can be provided by a DHCP server The MinePhone must be restarted for c...

Страница 30: ...col menu is used to configure the MinePhone s IP address as static or dynamic via DHCP The MinePhone must be restarted for changes to take effect Note If DHCP is enabled the other options here will not be shown Picture Values Description Field Protocol Enable Default or Disable Enables the phone to have a dynamic IP address using a DHCP server DHCP Dynamic IP address Revision E 30 MinePhone Admini...

Страница 31: ...255 0 Identifies the subnet the IP address belongs to Subnet Mask IP address The IP address of the default gateway to be used Default Gateway IP address The DNS server to be used by the phone Primary DNS IP address The Backup DNS server to be used by the phone Secondary DNS MinePhone Administrator Guide 31 Revision E Configuring Network Settings ...

Страница 32: ...e at The options are 802 11b 802 11g or Auto Mode Link Mode AP Mode or Peer to Peer mode Option to select two modes of operation Network Type AP Infrastructure Mode The handset will connect to the Wi Fi network in closest proximity Ad hoc Mode MinePhones connect peer to peer when in range of one another Listen intervals can range from 1 16 The default setting is 1 The number of intervals for a Min...

Страница 33: ...rvey The Settings Network Wifi Survey screen displays a list of Access Points APs that are in range of the phone and are configured to use the same SSID It displays the Received Signal Strength Indicator RSSI and weight of roaming There are two viewing modes which can be changed by pressing the Shift key Description Field The green AP connection icon indicates that the phone is currently connected...

Страница 34: ...it This field is used by advanced field engineers to troubleshoot roaming and handover performance Received Signal Strength Indicator RSSI of the AP Wireless signal strength Revision E 34 MinePhone Administrator Guide Configuring Network Settings ...

Страница 35: ...rmware Configuration Files Updating the MinePhone TFTP is the protocol used for requesting and transmitting files to the MinePhone A MinePhone can be configured so that every time it is switched on it will connect to the TFTP server to download and apply configuration and firmware files This method centralises management for a fleet of MinePhones without the need for a physical data connection The...

Страница 36: ...uct s user guide for setup details 4 3 Firmware Files When the MinePhone connects to a TFTP server it will request for several files to update the firmware miphone_firmware_site txt A text file that informs the phone about firmware updates A different firmware file can be sent to MinePhone with different hardware revisions mp70_firmware_x_x_x bin The binary firmware file where x_x_x is the version...

Страница 37: ...shown in Figure 2 that reside in the TFTP server root directory change txt A text file that tells the phones if there are updates to current settings that need to be applied This file must be present even if there are no changes If the information contained in the file indicates changes in the settings or phone contacts it will download the configuration files and apply them to the phone If there ...

Страница 38: ...0 00 miphone_site_phonebook conf 2011 04 29T14 54 04 412 10 00 Note To ensure configuration files are downloaded to the phone properly the change number values in the change txt file must be the same as in the miphone_site_setting conf file and miphone_site_phonebook conf files It is highly recommended change numbers are entered as a time stamp to reference when the file is edited 4 4 2 Editing Co...

Страница 39: ...as changed It is highly recommended that change numbers are entered as a time stamp to reference when the file is edited ChangeNum 5 classes are predefined and should not be edited Class Contact name Name Mobile phone number Mobile Home phone number Home Speed dial setting where x speed dial number 1 9 yyyy phone number Up to 9 speed dial numbers can be globally configured to MinePhones FastDial x...

Страница 40: ...ample file containing all tftp configurable settings This file would reside in the root level TFTP directory and be named miphone_site_settings conf for global settings and miphone_XXXXXXXXXXXX conf where X s are replaced by MAC address for specific phone Any line with a at the start is not parsed Remove the character from the lines of settings you wish to be configured Please refer to the Users G...

Страница 41: ...bit encryption key wireless ap wep key 64 26 hex digits 128bit encryption key wireless ap wep key 128 wpa tkip Wi Fi Protected Access WPA Temporal Key Integrity Protocol TKIP 128bit encryption key is used wireless ap security wpa tkip WPA wpa aes AES encryption is a stronger mechanism than TKIP wireless ap security wpa aes Passphrase of 8 63 characters WPA encryption key wireless ap wpa key wpa2 W...

Страница 42: ...etwork ip netmask IP address The DNS server to be used by the phone network ip dns primary IP address The Backup DNS server to be used by the phone network ip dns secondary IP address The IP address of the default gateway to be used network ip gateway Advanced Network Settings The screenshot below shows the advanced network settings The fields are described in the table below Advanced Network Sett...

Страница 43: ...ngs section defines the settings for the following SIP server connection to the SIP server which enables phone calls to be made Real time Transport Protocol RTP Defines the packet format for delivering audio over the IP network Trivial File Transfer Protocol TFTP server connection details for the TFTP server The server hosts the update firmware site and device specific configuration files that are...

Страница 44: ... IP address network tftp ip address True or False By default NTP is True Whether NTP time synchronisation is enabled network ntp enabled Hostname or IP address NTP server name or IP address network ntp ip address Default port number is 9090 RTP Port setting of up to 5 digits network rtp port 10ms or 20ms Default value is 20ms Sets the RTP packetisation interval network rtp packetizetime g 711a g 7...

Страница 45: ...can scan foreground start 655635 the phone disables foreground scanning 0 65535 seconds If 0 the phone uses the reset value The maximum time period in seconds the phone waits for foreground scans to find a new AP When the phone is not connected roamscan scan foreground end to an AP this is the maximum interval between scans for an AP The phone will start scanning at an interval of roamscan scan fo...

Страница 46: ...eld english or chinese Default is English Language setting setting language true or false Enables the text messaging function of the handset setting text enabled 10s 30s 60s or always Defines the backlight time of the handset setting backlight timer true or false Enables auto keylock of the handset setting keylock enabled true or false Default setting is false Enables or disables sorting of contac...

Страница 47: ...abled true ptt channel 1 name Channel 1 ptt channel 1 address 224 20 20 10 ptt channel 1 port 9145 ptt channel 2 name Channel 2 ptt channel 2 address 224 20 20 11 ptt channel 2 port 9145 ptt channel 3 name Channel 3 ptt channel 3 address 224 20 20 12 ptt channel 3 port 9145 ptt channel 4 name Channel 4 ptt channel 4 address 224 20 20 13 ptt channel 4 port 9145 ptt channel 5 name Channel 5 ptt chan...

Страница 48: ...ort 9145 ptt channel 17 name Channel 17 ptt channel 17 address 224 20 20 26 ptt channel 17 port 9145 ptt channel 18 name Channel 18 ptt channel 18 address 224 20 20 27 ptt channel 18 port 9145 ptt channel 19 name Channel 19 ptt channel 19 address 224 20 20 28 ptt channel 19 port 9145 ptt channel 20 name Channel 20 ptt channel 20 address 224 20 20 29 ptt channel 20 port 9145 ptt channel 21 name Cha...

Страница 49: ... PTT channel name Name of the PTT channel ptt channel x name Multicast IP address range Channel IP address ptt channel x address Default port number is 9145 Channel port number ptt channel x port PTT Broadcast This section contains settings for the broadcast channel which is broadcast to all users on the network It is strongly recommended not to change the default settings PTT Broadcast The Broadc...

Страница 50: ...d echo cancellation on the MinePhone are described in the table below Noise suppression and echo cancellation DSP settings Bottom microphone gain is an integer in range 2dB 26dB Top microphone gain is an integer in range 2dB 26dB Noise Suppression Level an integer is in range 30dB 0dB audio input mic gain top 2 audio input mic gain bottom 2 audio input mic gain rsm 2 audio input noise suppression ...

Страница 51: ...tput rsm ptt gain min 0 audio output rsm ptt gain step 5 audio output speaker ptt gain min 0 audio output speaker ptt gain step 3 audio output speaker call gain min 12 audio output speaker call gain step 3 Values Description Field Values can range from 30dB to 30 dB Amplification or attentuation level in dB of the RSM at the lowest volume level audio output rsm ptt gain min Values can range from 0...

Страница 52: ...dited Sip register auth Phone extension number that is authorised to the SIP server Sip register name Name of the handset ChangeNum 2011 04 29T14 54 04 412 10 00 Sip register auth 123 Sip register name 123 To edit a handset s phone number and name 1 Open miphone_XXXXXXXXXXXX conf in a text editor 2 Assign a new ChangeNum value 3 Edit the fields as required 4 Save the file with the phone s MAC addr...

Страница 53: ... changes the firmware and resource version numbers are displayed in the bottom right of the screen when the phone is restarted MinePhone Administrator Guide 53 Revision E Trivial File Transfer Protocol TFTP Configuration ...

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Страница 55: ...ty of the enclosure 2 Check the screen legibility 3 Ensure wireless connection to a network 4 Ensure it has been assigned a phone extension Report any issues immediately Battery Management For safety the MinePhone has an inbuilt battery that can only be accessed by a qualified MST technician The phone battery has a life of 36 months after this time operational runtime will be reduced It is recomme...

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Страница 57: ...s not plugged into the power adaptor or switched on No indicator light on the charging dock when charging the phone Please contact your MST System Engineer Battery issue Phone takes more than 3 hours to charge Adjust the volume settings Volume setting is low or turned off No sound Please consult your network administrator or MST System Engineer Phone is not configured correctly MinePhone cannot co...

Страница 58: ... on these channels it will not be detected Check the phones contain the same configuration settings by restarting the phone to automatically Different site configuration settings between phones I cannot make or receive calls when in Peer to Peer mode update settings or manually download settings by selecting Settings Network Signal Protocol TFTP TFTP Download Revision E 58 MinePhone Administrator ...

Страница 59: ...s standby time Battery life 17dBm Transmit Power IP54 Ingress Protection Network Protocols TCP UDP IP IPV4 DNS ARP Static IP DHCP Caller ID Real Time Transfer Protocol RTP RFC 1889 RFC 1890 Session Description Protocol SDP RFC 2327 Session Announcement Protocol SAP Session Initiation Protocol SIP RFC 3621 3624 3515 V2 Call control text messaging RFC 3261 DPRFC 2321 DTMF RFC 2833 Software updates b...

Страница 60: ...pport Call forwarding Caller ID Telephony features Call waiting Call mute Re dial last 20 calls Hot key dialling Text messaging stores up to 100 messages Multiple ring tones Phone book up to 600 records Power saving mode Speaker volume control Vibrating alert 32 Push to talk PTT channels Specific features Emergency man down override External headset Revision E 60 MinePhone Administrator Guide MP10...

Страница 61: ...me Transfer Protocol RTP RFC 1889 RFC 1890 Session Description Protocol SDP RFC 2327 Session Announcement Protocol SAP Session Initiation Protocol SIP RFC 3621 3624 3515 V2 Call control text messaging RFC 3261 DPRFC 2321 DTMF RFC 2833 Software updates by TFTP WLAN and Voice Communications Wi Fi 802 11b g Transmitter Internal Antenna Type Wi Fi 1 11 PTT 32 channels available Operating Channels WEP ...

Страница 62: ...hony features Call waiting Call mute Re dial last 20 calls Hot key dialling Text messaging stores up to 100 messages Multiple ring tones Phone book up to 600 records Power saving mode Speaker volume control Vibrating alert 32 Push to talk PTT channels Specific features Emergency man down override External headset non I S versions only Revision E 62 MinePhone Administrator Guide MP70 MinePhone Spec...

Страница 63: ...3 MP70 FCC ID Note This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 7449B MP70 IC ID Important THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHOR...

Страница 64: ...Revision E 64 MinePhone Administrator Guide MP70 Regulatory ...

Страница 65: ...Tijuana 25200 Arizona 25200 Mountain Time US Canada 21600 Central America 21600 Mexico City 21600 Saskatchewan 18000 Bogota Lima Quito 18000 Eastern Time US Canada 18000 Indiana East 14400 Atlantic Time Canada 14400 Caracas La Paz 14400 Santiago 10800 Newfoundland 10800 Brazilia 10800 Buenos Aires Georgetown 10800 Greenland 7200 Mid Atlantic 3600 Azores 3600 Cape Verde Is 0 Casablanca Monrovia 0 G...

Страница 66: ...10800 Kuwait Riyadh 10800 Moscow St Petersburg Volgograd 10800 Nairobi 10800 Tehran 14400 Abu Dhabi Muscat 14400 Baku Tbilisi Yerevan 16200 Kabul 18000 Ekaterinburg 18000 Islamabad Karachi Tashkent 19800 Calcutta Chennai Mumbai New Delhi 20700 Kathmandu 21600 Almaty Novosibirsk 21600 Astana Dhaka 21600 Sri Jayawardenepura 23400 Rangoon 25200 Bangkok Hanoi Jakarta 25200 Krasnoyarsk 28800 Beijing Ch...

Страница 67: ...400 Darwin 36000 Brisbane 36000 Canberra Melbourne Sydney 36000 Guam Port Moresby 36000 Hobart 36000 Vladivostok 39600 Magadan Solomon Is New Caledonia 43200 Auckland Wellington 43200 Fiji Kamchatka Marshall Is 46800 Nukualofa Tonga MinePhone Administrator Guide 67 Revision E Example Timezone Offsets ...

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Страница 69: ... MAC Mine Site Technologies MST Network Time Protocol NTP Push To Talk PTT Peer to Peer P2P Remote Speaker Microphone RSM Received Signal Strength Indicator RSSI Real Transport Protocol RTP Session Initiation Protocol SIP Service Set Identifier SSID Wired Equivalent Privacy WEP Wi Fi Protected Access WPA MinePhone Administrator Guide 69 Revision E ...

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Страница 71: ...air or replacement will be rendered by Mine Site Technologies Mine Site Technologies may at its sole discretion replace the defective hardware or any part thereof with a reconditioned product or parts that Mine Site Technologies determines is substantially equivalent or superior to the defective hardware Repaired or replacement hardware will be warranted for the remainder of the original warranty ...

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Страница 73: ...ologies grants you the right to install and use copies of the MST firmware on associated MST hardware b Backup Copies You may also make copies of the MST firmware if necessary for backup and archival purposes 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS a Maintenance of Copyright Notices You must not remove or alter any copyright notices on any and all copies of the MST firmware b Distribution Yo...

Страница 74: ...ompleteness of any information text graphics links or other items contained within the MST firmware Mine Site Technologies makes no warranties respecting any harm that may be caused by the transmission of a computer virus worm time bomb logic bomb or other such computer program Mine Site Technologies disclaims any warranty or representation to authorised users or to any third party 6 LIMITATION OF...

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