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Appendix A - Troubleshooting

Click the

Browse Device

button, select the desired Wireless Gateway,

and click OK.

10.

Click OK to return to the Printers folders, and right-click on the
Printer. Ensure that the

Work off-line

option is NOT checked.

The Printer should no longer be grayed out, and is ready for use.

Problem 3:

On my Macintosh, the Wireless Gateway's printer is not listed.

Solution 3

Check the following:

•

Ensure the network connection is working. If you can connect to the
Wireless Gateway for configuration, then the connection is OK.

•

Ensure the

Printer Object Type

on the Wireless Gateway's

Printer

Port

screen is set correctly. If this is wrong, the printer will not be

listed on the Macintosh. Check your printer manufacturer's documen-
tation or Web site to determine the correct

Object Type

for your

printer.

Содержание ShAir Office MIL-W0311

Страница 1: ...ShAir Office Multi Function Internet Wireless Gateway Models MIL W0311 MIL W1311 Broadband Internet Access Wireless Access Point Dial in RAS Print Server User s Guide...

Страница 2: ...5 DHCP 40 Overview 40 What DHCP Does 40 Using the Wireless Gateway s DHCP Server 40 Using another DHCP Server 40 To Configure your PCs to use DHCP 41 CHAPTER 6 SERIAL PORT 42 Overview 42 Serial Port S...

Страница 3: ...ing 83 Dial in Access 86 APPENDIX B ABOUT WIRELESS LANS 88 Modes 88 BSS ESS 88 Channels 89 WEP 89 Access Control 90 Wireless LAN Configuration 90 APPENDIX C AT COMMANDS 91 AT Commands 91 Standard AT C...

Страница 4: ...e the printer attached to the Wireless Gateway RAS Dial in Access Remote users can use the Wireless Gateway to connect to the LAN and access LAN resources including the Wireless Gateway s printer and...

Страница 5: ...e PPPoE PPP over Ethernet if your ISP uses this method Fixed or Dynamic IP Address On the WAN connection the Wireless Gateway supports both Dynamic IP Address IP Address is allocated on connection and...

Страница 6: ...esources Dial back Support For additional security the Dial back feature can be used to hang up and re dial the remote user Both fixed and roaming options are supported Configuration Management Easy S...

Страница 7: ...vides an impregnable barrier against malicious attacks Package Contents The following items should be included The Wireless Gateway Unit Wireless PCMCIA Card Power Adapter Quick Installation Guide CD...

Страница 8: ...is transmitted or received via the serial RS232 port Rear Panel Figure 2 Rear Panel Serial Port RS232 Serial Port If you have an analog modem or ISDN TA connect it here Printer Port Standard parallel...

Страница 9: ...be used to clear ALL data and restore ALL settings to the factory default values To Clear All Data and restore the factory default values 1 Power Off 2 Hold the Reset Button down while you Power On 3...

Страница 10: ...Gateway OFF 2 Set DIP switch 1 ON 3 Turn the power to the Wireless Gateway ON 4 Operate DIP switch 1 in the following sequence you have 15 seconds to complete the sequence OFF ON OFF 5 The Wireless G...

Страница 11: ...g modem or ISDN TA for serial port usage To use the Wireless Access Point all Wireless devices must be compliant with the IEEE802 11b specifications For shared access to the attached printer the follo...

Страница 12: ...cable 5 Connect Modem optional If you wish to use an Analog modem or ISDN TA use a standard serial cable to connect it to the Serial port on the Wireless Gateway 6 Connect Printer Cable Use a standar...

Страница 13: ...n Learn more about using DHCP on the internal LAN Chapter 5 DHCP Configure and use the Serial RS232 port either for Internet access or for Dial in Chapter 6 Serial Port Configure various options Set a...

Страница 14: ...onnecting to the Wireless Gateway To establish a connection from your PC to the device 1 After installing the Wireless Gateway in your LAN start your PC If your PC is already running restart it 2 Star...

Страница 15: ...g Leave the User Name blank Enter the password for the Wireless Gateway as set on the Options screen Navigation Data Input Use the menu bar on the left of the screen and the Back button on your Browse...

Страница 16: ...to change these values LAN Settings There is no need to change the LAN settings unless You wish to use a different IP Address range You already have a DHCP Server or a Router on your LAN See Chapter 5...

Страница 17: ...value to your ISP if requested If you did not provide this value when first connected there is no need to provide it now LAN Device IP Address IP address for the Wireless Gateway as seen from the loca...

Страница 18: ...ss The DNS Domain Name Server IP Address provided by your ISP If required additional DNS entries can be made on the Options screen PPPoE If your ISP uses PPPoE enable this checkbox and enter the data...

Страница 19: ...a you have entered on this screen Remember to save before changing to another screen Cancel Cancel any changes you have made since the last Save operation Once this screen is completed the Wireless Ga...

Страница 20: ...link on the main menu to reach the Wireless screen An example screen is shown below Figure 6 Wireless Screen Data Wireless Screen Configuration Regulatory Domain It is illegal to use this device in an...

Страница 21: ...ys transmit data en crypted using their default key The key number 1 2 3 4 is also transmitted The receiving station will use the key number 1 2 3 4 to determine which key value to use for decryption...

Страница 22: ...ay be shown with separators or between each pair of characters Do NOT enter the separators or in this field Access Permission For Wireless Stations listed above This setting determines what type of ac...

Страница 23: ...tus Screen LAN Device Name This shows the name of the device IP Address The IP Address of this device as seen by other devices on the Internal LAN Network Mask The Network Mask Subnet Mask for the IP...

Страница 24: ...reserved for a particular PC using the Access Control PCs screen The Access Control feature is described in Chapter 10 System System Data This is identical to the data shown on a Diagnostic Printout a...

Страница 25: ...rnet indicates an attempt by a LAN user WLAN user or dial in user to access the Internet using a protocol and or port number which was blocked LAN or WLAN indicates a connection attempt from the Inter...

Страница 26: ...ice as seen by devices on the WAN This device has 2 IP Addresses one for the local LAN and another for the WAN port Network Mask The Network Mask for the above IP Address Default Gateway IP address of...

Страница 27: ...s on the WAN This device has 2 IP Addresses one for the local LAN and another for the WAN port Network Mask The Network Mask Subnet Mask for the IP Address above PPPoE Link Status This indicates wheth...

Страница 28: ...PPP Attempting to login to ISP s Server and establish a PPP connection PPP up successfully Able to login to ISP s Server and establish a PPP connection Idle time out reached The connection has been i...

Страница 29: ...less Gateway s serial RS232 port The first step is to check the PC s TCP IP settings The Wireless Gateway uses the TCP IP network protocol for all functions so it is essential that the TCP IP protocol...

Страница 30: ...the radio button Obtain an IP Address automatically This is the default Windows settings Restart your PC to ensure it obtains an IP Address from the Wireless Gateway Using Specify an IP Address If you...

Страница 31: ...DNS is selected If the DNS Server Search Order list is empty enter the DNS address provided by your ISP in the fields beside the Add button then click Add Figure 13 DNS Tab Win 95 98 If your LAN has a...

Страница 32: ...ption when prompted Do you want to set up an Internet mail account now 7 Click Finish to close the Internet Connection Wizard 8 Then simply use your Browser FTP client or other Internet client to conn...

Страница 33: ...indows Server or each client PC Print jobs will be spooled queued on the Windows Server and can be managed using the standard Windows Server tools Print Port Driver Setup The following procedure is fo...

Страница 34: ...int jobs can be managed like any Windows printer Open the Printers folder Start Settings Printers and double click any printer to see the current print jobs If the printer attached to the Wireless Gat...

Страница 35: ...dows NT 4 0 Server or Windows 2000 No software needs to be installed Windows NT 4 0 Server Configuration To use LPD printing Microsoft TCP IP Printing must be installed and enabled This can be checked...

Страница 36: ...o enable it use this procedure 1 In Control Panel select Add Remove Programs then Windows Components 2 Select Other Network File and Print Services then click the Details button Figure 16 Adding LPD L...

Страница 37: ...tup for LPD LPR Printing After configuring the Windows Server client PCs on the LAN can install the new printer The following procedure is for Windows 95 98 ME Windows NT4 0 and Windows 2000 workstati...

Страница 38: ...indows You can use the standard Windows Dial up Networking software normally used for Internet access The procedure is as follows 1 Ensure your modem is installed and working 2 Select My Computer then...

Страница 39: ...tion 1 In the Dial up Networking window double click the connection to start the dial in process 2 When prompted for a user name and password enter the Name and Password assigned to you this is done o...

Страница 40: ...a LaserWriter or compatible is strongly recommended If the printer connected to the Wireless Gateway is NOT a LaserWriter ensure that The Printer Object Type on the Wireless Gateway s Printer Port sc...

Страница 41: ...ttons if available OR restart your system LPD Printing on Linux The procedure below may vary according to your version of Linux and X windows shell 1 In your X Windows shell select Control Panel then...

Страница 42: ...d on the Options Printer Port screen Wireless Station Configuration This section applies to all Wireless stations wishing to use the Wireless Gateway s Access Point regardless of the operating system...

Страница 43: ...in an IP Ad dress automatically instead of DHCP Client The Wireless Gateway can act as a DHCP server Using the Wireless Gateway s DHCP Server This is the default setting The DHCP Server settings are o...

Страница 44: ...DHCP 41 To Configure your PCs to use DHCP This is the default setting for TCP IP under Windows 95 98 ME See Chapter 4 Client Configuration for the procedure to check these settings...

Страница 45: ...provide RAS Dial in access to your LAN If used for Internet access the WAN Ethernet Port cannot be used Both Internet Access and Dial in Access can be enabled simultaneously but if the modem is in us...

Страница 46: ...he speed which is equal to or below the fastest Serial line speed NOT Phone line speed of your modem Available speeds range from 4 8K to 460 8K bps Internet Access Enable Internet Access Use this to e...

Страница 47: ...nnect because the telephone line is in use Reducing the Disconnect after Idle Time setting for Internet Access to 1 minute may help See Dial in Users later in this Chapter for details of creating and...

Страница 48: ...configure your modem or ISDN The Initial String can only be changed for the Other modem type See Appendix C AT Commands for further details about the required Initial String settings and standard AT c...

Страница 49: ...nd you changed the Initial String you can NOT use Save You must use Save as Other instead Save as Other Assign the data shown on screen to the Other modem type regardless of the modem selected on the...

Страница 50: ...e access the Internet through the Wireless Gateway just like LAN users The Dial in user can print to the printer connected to the Wireless Gateway just as if they were on the LAN Controlling Dial in A...

Страница 51: ...Users This lists all users who do not have Dial in access If you have not created any users this list will contain the pre defined guest user Use the Create button on this screen to create new users a...

Страница 52: ...field then click the Create button You will then see the User Details screen where you can enter the other details for this user User Details Screen This screen is displayed in the following situatio...

Страница 53: ...must be terminated by the remote user Call back Select the desired option Disabled The user can simply dial in the Wireless Gateway will not hang up and call back Roaming After providing their name a...

Страница 54: ...p Button This button will display Dial if there is no connection and Hang up if a connection exists Use this to dial the ISP or terminate an existing connection If the Serial Port is Disabled this but...

Страница 55: ...dem This setting can be changed on the Serial Port screen Log Connection Log This displays connection details See below for a description of the most common items in this log Connection Log This shows...

Страница 56: ...occur at the end of a session or an error condition Try to hang up Attempting to get the modem to hang up Time out There was no response from the modem No carrier No answer The number dialed did not a...

Страница 57: ...reen Password Once a password is entered it is required in order to change the device configuration Pass words are case sensitive and can be up to 8 alphanumeric characters no spaces or punctuation To...

Страница 58: ...Trivial FTP can be used to upgrade the firmware in the Wireless Gateway However this is not normally required there is a Windows utility available for this purpose Remote Management This feature allo...

Страница 59: ...tic routing table Configuration is only required if your LAN contains other routers Refer to Chapter 8 Routing for further details about Router configuration and using the Router screen Printer Port T...

Страница 60: ...ogical Printers No L1 L2 L3 There are 3 Logical Printers Ports named L1 L2 and L3 These names can not be changed and must be used when select ing the logical printer from your Unix system Pre string H...

Страница 61: ...tware Router enable RIP on the Wire less Gateway and ensure the following Windows 2000 settings are correct Open Routing and Remote Access In the console tree select Routing and Remote Access server n...

Страница 62: ...the first 3 fields of this Destination IP Address The 4th last field can be left at 0 Network Mask The Network Mask used on the remote LAN segment For class C networks the standard Network Mask is 25...

Страница 63: ...lled on the same LAN segment as the Wireless Gateway This router requires that the Default Route is the Wireless Gateway itself Typically routers have a special entry for the Default Route It should b...

Страница 64: ...Address 192 168 0 100 Wireless Gateway s local Router Interface LAN Metric 1 Entry 2 Segment 2 Destination IP Address 192 168 2 0 Network Mask 255 255 255 0 Standard Class C Gateway IP Address 192 16...

Страница 65: ...atures are provided Special Internet Applications URL Filter Virtual Servers DMZ This chapter contains details of the configuration and use of each of these features Advanced Internet Screen This scre...

Страница 66: ...e to function correctly At any time only one 1 PC can use each Special Application Special Applications Screen This screen can be reached by selecting Special Internet Applications An example screen i...

Страница 67: ...provider Select Entry Name This drop down list shows all Special Applications which have been defined Get Data Button After selecting the desired entry click this button to view its current settings...

Страница 68: ...is sent to you Buttons Clear Form Clears all data ready for input of a new entry Add Add a new entry to the Special Applications database using the data shown on screen The name shown in the drop dow...

Страница 69: ...s the address of the site e g www microsoft com Path This specifies a certain file on the Server e g public docs index html Parameters This is the data which is sent submitted to the Server when you s...

Страница 70: ...trash com or simply a string e g ads Any URL which contains ANY entry ANYWHERE in the URL will be blocked Buttons Delete Delete All Use this buttons to delete the selected entry or all entries as requ...

Страница 71: ...illustration both Internet users are connecting to the same IP Address but using different protocols To Internet users all virtual Servers on your LAN have the same IP Address This IP Address is allo...

Страница 72: ...n WAN IP Address Current IP Address This shows the IP Address which Internet users must use to connect to any of your Virtual Servers To Internet Users ALL of your Virtual Servers have the same IP Add...

Страница 73: ...that its IP Address is NOT within the address range allocated by the DHCP Server Reserve an IP Address for the Server PC in the DHCP Server using the Access Control PC screen For each entry the PC mu...

Страница 74: ...Address This shows the IP Address which Internet users must use to connect to any of your Virtual Servers To Internet Users ALL your Virtual Servers have the same IP Ad dress This IP Address is alloca...

Страница 75: ...d in the drop down list regardless of whether its details are shown on screen Update Update the Virtual Server entry selected in the drop down list using the data shown on screen List All List all Use...

Страница 76: ...Firewall in this device is disabled creating a security risk You should use this feature only if the Special Applications feature is insuffi cient to allow an application to function correctly This fe...

Страница 77: ...HCP Server using the Access Control PC screen WAN IP Address WAN IP Address This is the IP Address that Internet users must use to connect to the DMZ PC This IP Address is allocated by your ISP It is...

Страница 78: ...s is optional Access Control Log This log is accessed from the Access Control Log on the Status screen It shows the attempted accesses which have been blocked This log can be used to track the operati...

Страница 79: ...y Group 1 Select the group from the drop down box 2 Enter the required data as described below If necessary click Clear Form to remove the existing in formation shown on screen 3 Click the Save button...

Страница 80: ...TCP Packets to Discard and UPD Packets to Discard column Packet Filter Table Applications to Block Any items checked will be blocked Users will not be able to use the application TCP Packets to Discar...

Страница 81: ...ed below 3 Click Add Note The name shown in the drop down list is ignored Delete an entry 1 Select the entry from the drop down list 2 Click Delete Modify Edit an entry 1 Select the entry from the dro...

Страница 82: ...CP server set on the Device Internal LAN Port screen Security Group Select the security group for this PC If you only wish to reserve an IP Address and are not using the security access control featur...

Страница 83: ...ered out by entering the following data TCP Filters Name Enter a descriptive name for this entry Port No Enter an integer representing the Port Number for this type of packet This information can norm...

Страница 84: ...ould be set to 255 255 255 0 to match the Wireless Gateway In Windows you can check these settings by using Control Panel Network to check the Properties for the TCP IP protocol Internet Access Proble...

Страница 85: ...s Station access permission on the Wireless Gateway s Wireless screen is set to Only allow access if on this list then each Wireless station must have its address correctly entered To see if radio int...

Страница 86: ...sing Windows 95 and the Printing software installed and ran but when I selected a port and clicked Add the printer was not installed Solution 2 Try installing the printer using the standard Windows to...

Страница 87: ...Gateway User Guide 84 7 Click the Add Port button On the resulting screen select Other then Shared Port as the port to add as shown below 8 Click OK to see the Print Port Configuration screen as show...

Страница 88: ...Problem 3 On my Macintosh the Wireless Gateway s printer is not listed Solution 3 Check the following Ensure the network connection is working If you can connect to the Wireless Gateway for configura...

Страница 89: ...ndix C for more information on AT commands If the call is answered but no connection is established then ei ther the modems are unable to negotiate a connection or the login to the Wireless Gateway ha...

Страница 90: ...r if the Wireless Gateway s DHCP Server is Disabled In this situation the DHCP Server must still allocate an IP Address to the Dial in user To set this IP Address 1 Connect to the Wireless Gateway 2 O...

Страница 91: ...e only with Wireless Stations which are set to Infrastructure mode BSS ESS BSS A group of Wireless Stations and a single Access Point all using the same ID SSID form a Basic Service Set BSS Using the...

Страница 92: ...PC s wireless card does NOT automatically scan all wireless channels then you must manually set it to the Channel used on the Access Point WEP WEP Wired Equivalent Privacy is a standard for encrypting...

Страница 93: ...guration To allow Wireless Stations to use the Access Point the Wireless Stations and the Access Point must use the same settings as follows Mode On client Wireless Stations the mode must be set to In...

Страница 94: ...DN TA uses the commands above then the Initial String would be as follows AT F B1 K3 C1 D2 S0X4 Notes The command AT F is used to set the modem to the factory default settings to ensure a consistent s...

Страница 95: ...ile Then click OK and exit 6 Use Dial up Networking to make your on line connection normally A log file MODEMLOG TXT will be created in your Windows directory 7 Use Notepad or another editor to read a...

Страница 96: ...22 for 1200 bps communication B1 Select Bell 212A for 1200 bps communication ATD Dial number and options that follow P Pulse dial T Tone dial Pause for a specified time Return to command state after...

Страница 97: ...AT Vn ATS0 n Number of rings required before modem answers n 0 disables auto answer ATSr b n Set bit b of S register r to n n 0 or 1 ATSr b Inquiry bit b of S register r ATSr n Set S register r to val...

Страница 98: ...ing Cn Carrier Detect operations C1 Carrier Detect tracks presence of carrier Dn Data Terminal Ready DTR operations D2 DTR off causes modem to hang up F Load the default factory settings Kn Data flow...

Страница 99: ...ming support Printer Port 1 parallel printer port Serial Port 1 RS232 9 pin male port LEDs 9 Power Adapter 12 V DC External FCC Statement This device complies with Part 15 of the FCC Rules Operation i...

Страница 100: ...4835GHz Industrial Scientific Medical Band Channels Maximum 14 Channels depending on regulatory authorities Data Rate 11 5 5 2 1 Mbps Coverage Area Closed Space 25m 11Mbps 100m 5 5Mbps or lower Power...

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