Problem solving guide
71
General problems with the washing machine
Problem
Cause and remedy
The machine vibrates dur-
ing the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet.
Fabric softener is not com-
pletely dispensed or too
much water remains in the
compartment.
The siphon tube is not correctly positioned or is clogged.
Clean the siphon, see "Cleaning and care - Cleaning the
detergent dispenser compartment".
The display is in a different
language.
A different language has been selected in "Settings
"
"Language
".
Set the language you want. The flag symbol serves as a
guide.
The pillow programme is
taking longer than the time
originally displayed.
The pillow cover fabric has swelled up and the air cannot
escape.
Reduce the wash temperature and stuff the pillow into a
narrow washing bag, or tie it with a piece of string.
The door will not open.
There is no power to the machine.
Check whether the machine is switched on.
Check whether the machine is connected to the power
supply.
Check whether the main fuse or circuit breaker has
tripped.
Power failure
Open the drum door as described in the next section.
There is still water in the drum and the machine is unable to
drain.
Check whether the drainage system is blocked. Clean
the drainage system as described in the next section.
For safety reasons the drum door cannot be opened if the
suds temperature is higher than 50 °C.
To continue a programme after an interruption to the power supply
If a running programme is interrupted, e.g. by a power cut, the programme can be contin-
ued when power is restored.
Switch on the washing machine with the
button.
Then press
Start
.
The programme will then continue with the next programme stage.
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