Frequently Asked Questions
35
With the help of the following guide minor faults in the performance of the ma-
chine, some of which may result from incorrect operation, can be remedied with-
out contacting the Service Department.
This guide may help you to find the reason for the fault, and how to correct it.
Problem
Possible cause and solution
The burners do not ig-
nite when the cooktop
is being used for the
first time or after it has
been out of use for a
longer period.
There may be air in the gas line.
Try to light the burner again, making several at-
tempts if necessary.
The burner does not
light after several at-
tempts.
There is a technical fault.
Turn all of the control knobs clockwise to the
po-
sition and interrupt the power supply to the cook-
top for a few seconds.
The burner is not properly assembled.
Assemble the burner correctly.
The gas shut-off valve is closed.
Open the gas shut-off valve.
The burner is wet and/or dirty.
Clean and dry the burner.
The flame holes are clogged and/or wet.
Clean and dry the flame holes.
The gas flame goes out
after being lit.
The flames do not touch the ignition safety device
and the burner does not get hot enough:
The burner parts are not positioned correctly.
Assemble the burner components correctly.
The thermocouple is dirty.
Remove any dirt or grime.
The shape/color of the
gas flame changes.
The burner parts are not in the proper position.
Position the burner parts correctly.
The burner cap itself or the holes in the burner cap
are dirty.
Remove any dirt or grime.
The gas flame goes out
during use.
The burner parts are not in the proper position.
Assemble the burner components correctly.
