146 Troubleshooting
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MICROPLEX
Operator’s Manual SOLID 50 A3 - 3
Edition 2.1
Symptom
Paper frequently jams
in the printer
Paper frequently jams
in the optional mailbox
or optional finisher
The Paper Jam
message remains after
you remove the
jammed print media.
Cause
The specified output bin is
full.
The paper pick rollers are
dirty or worn.
We recommend that
transparencies, labels, card
stock, and envelopes not be
sent to the optional mailbox
or optional finisher.
You have not cleared the
entire paper path, or you did
not open the door to check
for jams in this area.
Solution
Push all cassettes firmly
into the printer after
loading them.
Do not load print media
in a cassette while a job
is printing by selecting
print media from this
same cassette.
Remove the stack of
paper from the output
bin as indicated by the
operator panel
message, and then press
ON LINE.
The pick rollers have to
be replaced.
These print media types
should be sent to the
standard bin.
Open the printer doors,
clear print media from
the entire paper path,
and close the doors.
If the remedies above are not successful or there is an error message that is not
described in the sections above please switch off the device and contact a
MICROPLEX authorized service engineer.
