“MERCOR” SA
– The company reserves the right to modify and change the document
9/11
The obligation to carry our regular service inspections of fire protection devices results from the Art. 3(3)
of the Regulation by the Minister of Internal Affairs and Administration of 7 June 2010 on fire protection
of buildings, other civil structures and areas (Journal of Laws 2010 no. 109 item 719):
Do these recommended actions in the inspection intervals:
Check the electrical connections, especially for all mechanical damage.
Check the equipment casing, especially for any mechanical damage.
Check for any obstructions to proper operation of the equipment.
To facilitate the activities under service inspection, servicing and warranty claim response, e.g. visual
inspection or repairs, the equipment user/operator shall provide physical access to the equipment by
removing thermal insulation, suspended ceilings, and other installations, as required and applicable to
warrant unobstructed access.
If the equipment is only operated for smoke exhaust during fire, test run it for ca. 10 minutes every 3
months.
Refer all matters related to technical inspection, maintenance and servicing of this equipment to the
“Mercor” SA Service Department, [email protected], tel. +48 58 341 42 45 ext. 170, fax: +48 58
341 39 85, from 8 AM to 4 PM (Mo-Fri).
11. WARRANTY TERMS & CONDITIONS______________________________
1. “MERCOR” SA grants 12 months of warranty for the equipment quality from the date of purchase,
unless the sales contract states otherwise.
2. Submit each warranty claim to “MERCOR” SA in 7 days from the date of discovery of a warranty
eligible defect
3. Submit warranty claims by calling at: tel. +48 58 341 42 45, by fax: +48 58 341 39 85, by e-mail:
[email protected] or by traditional mail: “MERCOR” SA, ul. Grzegorza z Sanoka 2, 80-
408 Gdańsk, Poland.
4. If physical defects of equipment are found during the warranty period, “MERCOR” SA warrants and
represents to remove them in shortest possible time from serving the written warranty claim with
the proof of purchase or sales contract, subject to Item 10.
5. “MERCOR” SA has the right to extend the time of repair if the defect removal is complicated or
requires purchase of custom components or spare parts.
6. The warranty liability only covers all defects arising from causes present in the equipment at the
date of sale.
7. Defects caused by improper operation or otherwise as listed in Item 10 herein, the buyer / warranty
beneficiary will be charged with the costs of their removal.
8. Condition for rectifying defects is that the applicant makes the site/localisation where devices are
installed available, in particular, ensuring: the lift in the case of devices mounted at a height above
3m, free access to the rooms where the devices were installed and necessary revisions,
dismantling thermal insulation, disassembling suspended ceilings, disassembling other
installations, if they prevent free access to the device.
9. If the device can not be repaired at the place of its installation, "MERCOR" SA reserves the
necessity of its disassembly, possible delivery to the address indicated by "MERCOR" SA and re-
assembly. The cost of this operation lies with the buyer / holder of the guarantee.
10. The warranty does not cover:
Any damage or failure of the equipment caused by improper operation, tampering, failure to
conduct periodic technical inspection and/or maintenance established in the Operating and
Maintenance Manual, section “SERVICING AND MAINTENANCE”.
Any damage beyond reasonable control of “MERCOR” SA, and specifically: caused by force
majeure, such as torrential rainfall, flooding, hurricanes, inundation, lightning strike, power
grid overvoltage, explosion, hail, collision with aircraft, fire, avalanche, landslide and indirect
damage due to those causes. Torrential rainfall is understood as any rainfall with the
effectiveness factor of 4 or higher in accordance with the definition of the Polish Institute of
Meteorology and Water Management - National Research Institute (IMGW-PIB). If the
effectiveness factor value specified in the preceding sentence cannot be reasonably
established, the actual condition and extent of damage shall be considered at the site of their
origin as the action of torrential rain. Hurricane is understood as any wind with a minimum
