Mercedes-Benz EQB 2022, Руководство оператора

Страница: 266 / 450

Then, you can select a service and be connected
to a specialist at the Mercedes-Benz customer
center.
Calling t
Calling the Mer he Mercedes-Benz Cust cedes-Benz Customer Cent omer Center er a er a er
aut automatic accident or br omatic accident or breakdo eakdown det wn detection ection
RReq equir uirements: ements:
R
The vehicle has detected an accident or break-
down situation.
R
The vehicle is stationary.
R
The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Center.
#
Select Call .
R
The vehicle data is sent automatically
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page 266).
R
The Mercedes-Benz Customer Center
takes your call and organizes the break-
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a er a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
% If you answer the prompt for support from the
Mercedes-Benz Customer Center with Later ,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con rmed or declined. A er being
declined, this will not be shown again.
Arr Arranging a ser anging a service appointment via a Mer vice appointment via a Mercedes cedes
me call me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz customer
center. You will then receive individual recommen-
dations regarding the maintenance of your vehi-
cle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you a er a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
#
TTo arr o arrang ange a ser e a service appointment vice appointment:: select Call .
A er your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to con rm the appoint-
ment and if necessary consult about the
details.
264 264 MBUX multimedia system