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CUSTOMER INFORMATION AND TROUBLE-SHOOTING
MAXIMUM ALLOWABLE SURFACE TEMPERATURES
Mendota Fireplaces comply with UL Standards for maximum surface temperatures on exposed and embedded combus-
tible surfaces adjacent to the unit. The Maximum allowable surface temperature is 117° F. over ambient (room) tempera-
ture on exposed surfaces. Thus, if a room is 70°
– 80° the exposed combustible surfaces immediately surrounding the
Fireplace can have a surface temperature as high as 187° F.
– 197° F. (too hot to touch). The continuous blower opera-
tion automatically keeps temperatures within these safety limits. During Power Outages, remove upper grills on Millennia
Fronts, open doors on Andover and Prairie Fronts and remove upper grills, remove Victoria and Tuscany Upper Face.
This will increase convection air flow and prevent overheating.
OVER FIRING OF BURNER
NEVER "over fire"
units
by adjusting gas pressure or drilling out the orifice to increase BTUH above nameplate specifica-
tions. Over firing can cause permanent damage to firebox and deterioration of parts and void warranty.
MAINTAINING CORRECT PILOT FLAME - PILOT OUTAGE & RELIGHTING
Never lower (reduce) pilot flame length less than 1 inch long.
If pilot goes out, be sure and wait a minimum of 5 minutes before attempting to e-light the pilot flame.
CLEANING VIEWING GLASS
CAUTION
: Do Not use oven cleaner to clean glass. The viewing glass should be cleaned periodically. Exterior glass may
be cleaned with cleaner as desired. Interior glass - use soap and water, Kel Kem Glass Cleaner or equivalent.
NOTE
: Additives that are put in gas (both natural and propane) to make it smell, can be harmful to glass and can leave a
white film deposit on the gl
ass. This deposit can be removed with cleaners such as KEL KEM “Polish Plus” or comparable
product (See your dealer).
In some cases (especially propane) additives can cause “crazing” or etching on the glass. Although this is not normal, it is
not covered under the warranty. The solution may be to change propane suppliers.
SOOTING
Sooting is caused by improper installation or improper burner air shutter operations. However, some small areas of soot
deposits on log surfaces are deemed acceptable. Open the burner air shutters if you observe sooting. If you observe large
soot areas (larger than 1”x2”) on log surfaces or signs of sooting on the door glass (usually a thin black film on the Fire-
place viewing glass or on the outside of the home around the vent cap), open both burner air shutters fully. If sooting con-
tinues, the unit must be immediately turned off and the local Mendota dealer promptly informed. Mendota dealers will
correct "sooting" problems, but Mendota and their dealers are not responsible for damage caused by excessive sooting
that has not been immediately brought to their attention.
OPERATION DURING POWER FAILURE
The fireplace is designed to operate during power outages.
Hot air convection can be improved by removing upper grill and opening bottom grill. During a power outage, Hot air con-
vection must be improved by removing upper grill of the Millennia Fronts, opening the doors on the Andover and Prairie
Fronts and opening the screen on the Wellington Front. Remove any inner grills that may cause air flow restriction. Re-
place these parts for operation after the unit has cooled completely and power is restored.
