SwitchX 36-Port QSFP InfiniBand- Ethernet Gateway System Hardware User Manual
Rev 1.0
Mellanox Technologies
57
6
Troubleshooting
As soon as a gateway is plugged in make sure that the green power LEDs on the PS units are on.
Issue 1. Gateway Status (health) LED:
If this LED is
red
unplug the gateway and call your Mellanox representative.
If this LED is
off
:
1.
Check that the there is adequate ventilation. Are the fan LEDs showing that the fans
are all up and running?
2.
Make sure that there is nothing blocking the front or rear of the gateway and that
the fan modules and ventilation holes are not blocked (especially dust over the
holes).
3.
If you find dust blocking the holes it is recommended to clean the fan unit and
remove the dust from the front and rear panels of the gateway using a vacuum
cleaner.
Issue 2. Power supply unit:
If the LED on the PS unit is not lit or is red, check that the power cable is plugged into a work-
ing outlet.
1.
Check that the power cable has a voltage within the range of 100 - 240 volts AC.
2.
Remove and reinstall the power cable.
Issue 3. The green LED for the fans does not come on:
1.
Check that at least one power LED is green.
Issue 4. The link LED for the connector does not come on:
1.
Check that both ends of the cable are connected.
2.
Check that the locks on the ends are secured.
3.
Make sure that the latest firmware version is installed on all of the HCA cards and
the gateway .
4.
If media adapters are used, check that the all connections are good, tight, and secure.
Issue 5. The activity LED does not come on:
When running IB check that the Subnet Manager has been started.
Issue 6. The gateway
is off:
1.
Unplug the gateway .
2.
Wait 5 minutes.
3.
Plug in the gateway .
4.
If the gateway does not come on, check the power supplies.
5.
If the gateway comes on, Use the MLNX-OS® management CLI to determine the
cause of the Shutdown.
6.
Check the temperature.
7.
Check the Fan status.
Do not run the
gateway
if the System Status LED for the Fans is Red!