The TV will not turn on.
Check that the power cable is correctly connected to the
socket and the power supply unit.
Check that the power supply cable is correctly connected to
the TV.
The electronic circuit may have been reset. Unplug the power
adapter from the power outlet, wait 1 minute, then reconnect
the plug.
No picture
Check that the antenna cable is connected correctly and that
the corresponding F-connectors are mounted correctly.
Check that the correct input is selected. Use the SOURCE
button on the remote control and check the correct input
channel.
No sound
Check if the sound is turned off or the mute is activated
(MUTE).
Increase the volume carefully.
Check that the audio cables are connected to the correct
inputs.
Poor image quality
Check the connection to the TV. Check the video settings.
The image is too large, too
small or distorted.
Use the ASPECT button on the remote control to change the
aspect ratio of the image (16:9, 4:3, ...)
The remote control reacts
poorly or not at all.
Replace the batteries.
Use the remote control within the specified range (max. 5
meters and 30°)
Avoid direct light on the infrared sensor.
The Smart TV menu cannot
be opened
Check the network settings.
Check that you are connected to the Internet.
When streaming movies,
series or other content, the
picture jerks or is pixelated.
The Internet connection may be too slow.
A temporarily poor transmission can also be caused by the
provider of the streaming content (e.g. server problems).
No more apps can be instal
-
led.
The internal memory of the TV is full. First delete other apps
to install new ones.
Please read the following information to determine the possible cause of a problem before cont-
acting customer service.
11. Troubleshooting
28
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