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17. Troubleshooting
Problem
Possible cause
Solution
The washing machine is
not working.
The water supply is
interrupted.
The door is not closed
properly.
The wash cycle has not
started yet.
Turn on the stopcock.
Clean the filter on the
water supply hose.
Close the washing
machine door.
Press the
button
(9)
.
Water is leaking out.
The inlet hose is not
firmly attached.
Connect the water
hose correctly.
The washed item in the
drum is wet.
Put the washed item
back into the drum
and clean the pump
filter.
Unpleasant odour from
the drum.
Wash residues have
accumulated in the drum.
Switch on the drum
cleaning programme
for self-cleaning.
No water in the drum.
The water supply is
interrupted.
Turn on the stopcock.
The wash result is poor
or the laundry was not
clean.
Too little detergent was
used.
The amount of detergent
was not sufficient for the
hardness of the water.
The pump filter is
clogged.
Use the correct
dosage of detergent
for the degree of
soiling and water
hardness (see
instructions on the
detergent packaging).
Clean the pump filter.
