Troubleshooting
Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective components. We
have included a brief troubleshooting guide below which may help to solve any problems. If these tips don't solve
the problem then we'll be more than pleased to help you out. Just give us a call!
Error
Measures
There is no picture and no
sound.
• Check if the power cable is inserted properly into the socket.
• Check if signal reception is set to
TV
.
• Check whether the power switch on the bottom of the device is turned
on.
There is no AV picture.
• Check to ensure that the contrast and brightness settings are correct.
• Check to ensure that all external devices have been connected
properly.
• Check to ensure that you have selected the correct AV source.
• Any input source that you want to select with
MODE
8
or
(SOURCE
)
24
must be marked in the
SOURCES
menu.
There is no sound.
• Ensure that the volume has not been set to the minimum level.
• Ensure the mute setting is not active. Do this by pressing the button
in the top left of the remote control with the crossed out loudspeaker
symbol.
There is no picture and no
sound. I can hear noise,
though.
• The reception might be poor. Check if the antenna is connected
properly.
The picture is not clear.
• The reception might be poor.
• Check if the antenna is connected properly.
The picture is too bright or too
dark.
• Check the settings for contrast and brightness.
The picture is not sharp.
• The reception might be poor.
• Check if the antenna is connected properly.
• Check the settings for sharpness and noise reduction in the
BILD
menu.
There is a double/triple
picture.
• Check if the antenna is aligned properly.
• Waves might be refl ected off buildings or mountains.
The picture is pixellated.
• There might be interference from cars, trains, power lines, neon lights,
etc.
• There might be interference between the antenna and power cables.
Position the cables further apart.
There are stripes on the screen
or the colours are faded.
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios and portable
phones can also cause interference.
• Operate the device as far away as possible from the device that might
be causing the interference.
The
MODE
multifunction
button on the device is not
working.
• The child lock might be on.
TV switches off
• Check whether the automatic TV switch off function is activated under
MORE...
(see page 43).
No reception/poor reception
via a wireless network
connection (WLAN).
• Ensure that all necessary settings have been made.
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Troubleshooting