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Frequently Asked Questions
How do I call for help?
Press your help button or the blue "HELP" button on your Base Station.
What happens if I push the button but I can’t speak?
If you are unable to speak or be heard, we will assume it is an emergency and notify
Emergency Response on your behalf. We will also notify the personal contacts listed
on your profile.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, simply notify the Emergency Operator when
they respond that this is a “false alarm.” The operator will disconnect and no further
action will be taken.
How will an Emergency Response team get into my home?
Rescue personnel follow different procedures. In most cases, emergency personnel
are authorized to break into your home to help you and cannot be held responsible
for any damages caused as a result of gaining entry.
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