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Why is my help button not activating my Base Station?
Be sure to press and hold your help button until it flashes green to activate the base
station. If the Base Station does not respond, check to ensure that the Base Station
is turned on and that the help button is in range of the Base Station. If you still have
issues with your system, please call Technical Support.
What if I move to a different home, or my personal information has changed?
Please contact Customer Service any time there are any changes to your personal
information, including changes to your address and phone number. Just give us a call
one week before you move. The new location must have a telephone line.
What if I spend part of the year in another home?
We can transfer your service to your new location. Please call Customer Service one
week before you go to update the address on
your profile accordingly.
What if I press my wearable help button and it flashes red?
Your wearable help button may have a low battery. Please contact Technical Support.
Normal operation is for it to flash green when pressed.
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