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We recommend that you purchase a “lock box” to safely store your house key.
Your lock box code will be stored on your account and given to emergency personnel
in order to gain entry to your home without causing damage. If you have your own
lock box, please call Customer Service to ensure your code is noted on your
account.
How far away from the Base Station will my help buttons work?
Your help buttons are designed to work at an approximate range of 600 feet from the
Base Station, depending on the size and construction of your home.
What happens if I push my help button but cannot get to the Base Station?
If you push your help button, stay where you are. An Emergency Operator will attempt
to communicate with you through your base station. If you are not heard, we will
assume it is an emergency and notify Emergency Response on your behalf.
Why is the Emergency Operator having trouble understanding me?
The microphone on the Base Station is very sensitive and will pick up surrounding
noises from your television, radio, wind from ceiling fans, and the like. To increase the
quality of the call, look for a quieter area to set up your Base Station.
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