gate cycling troubleshooting
Gate Symptom
Solutions (what to check)
•
Check GATE SHUTOFF switch, it should be OFF. Turn switch ON then OFF again, possible chain drop event and switch needs
to be recycled. GATE DISABLE LED should be OFF.
•
Check if OPEN and CLOSE Limits have been learned. Refer to Learn Gate Positions section and learn limits.
•
Check if GATE SPEED rotary dial is set to MAX position (LED on).
•
Gate may be too heavy for operator (check manual for maximum gate weight for your model operator).
•
Check if "BATTERY IN USE" LED is ON. If so, gate is on Battery back up mode and battery is running low.
•
Operator may be in battery back up mode. check if Mode 1 switch is ON on the back of Matrix 1.
•
Check if “Gate in Motion” Alarm feature is ON (“Mode 0” switch is on back of Matrix 1 and set to “ON”).
•
Check if Power LEDs are ON on both Matrix 1 and MC-200. Check if “MOTOR ON-LINE” LED and “LIMIT SWITCH ON-LINE”
LED are both ON on Matrix 1.
•
Check if PRIMARY GATE "open RIGHT / open LEFT" switch is set properly.
•
Check if GATE SHUTOFF switch is OFF (GATE DISABLE LED should be OFF)
•
Check if GATE DISABLE LED is ON. If so, check if GATE DISABLE input is active.
•
Check if "EDGE 2" LED or "PHOTOCELL" LED is ON or BLINKING on MC-200. If so, check entrapment sensor wiring or
missing jumper.
•
Check if “BATTERY IN USE“ LED is ON. IF so, battery may be too low and gate is kept closed (BATTERY BACK-UP MODE
switch set to “Leave Closed“).
•
Check if Power LEDs are ON on both Matrix 1 and MC-200. Check if “MOTOR ON-LINE“ LED and “LIMIT SWITCH ON-LINE”
LED are both ON on Matrix 1.
•
Check if “EDGE 1“ LED is ON or BLINKING on MC-200. If so, check entrapment sensor wiring and alignment.
•
Check if any loops are active, check SAFETY LOOP or EXIT LOOP LED is ON.
•
Check if any open command inputs are active (check if LED is ON on the matrix 1 for: RADIO, FIRE DEPT, MAX OPEN,
STRIKE, KEYPAD/RDR, PHOTOCELL). Check device connected to the input that LED light is turned ON.
•
Check if PRIMARY GATE “open RIGHT / open LEFT” switch is set properly.
•
Check if GATE SHUTOFF switch is OFF (GATE DISABLE LED should be OFF)
•
Check if GATE DISABLE LED is ON. If so, check if GATE DISABLE input is active.
•
If “EDGE 2“ LED or “PHOTOCELL“ LED is ON or BLINKING on MC-200. If so, check entrapment sensor wiring or missing
jumper.
•
If “BATTERY IN USE” LED is ON and BATTERY BACK-UP MODE switch = “Leave Open”, then battery may be too low and gate
is kept OPEN.
•
If “BATTERY IN USE” LED is ON and BATTERY BACK-UP MODE switch is set to “OPEN 1-TIME”, then if AC power is lost, gate
will automatically open 1 time.
•
If “CLOSE TIMER” is OFF, then gate will not close automatically. A close command (i.e radio, close) is required to close gate.
•
Loop detector is defective (EXIT, or SAFETY).
•
Loop has a short or open. Measure loop resistance.
•
If “ERD“ LED is ON, an obstruction (ERD event) is detected. If no apparent obstruction, select a less sensitive ERD setting.
•
If “EDGE 2“ LED is ON, entrapment sensor is triggered or jumper on connector is broken.
•
Gate Open and Close Limits have not been learned properly. Relearn limit positions using jog RT and jog LT.
•
The magnet(s) are not installed in correct limit position on the chain.
•
Only for OPENING gate (not during closing cycle): Check if PARTIAL OPEN feature is turned ON. Relearn partial open position
or turn off PARTIAL OPEN feature.
•
If “MATRIX ON-LINE” LED or “LIMIT SWITCH ON-LINE” LED are OFF on MC-200, then check wiring between (MC-200 &
Matrix 1) or (MC-200 and Limit switch box).
•
Check if “PHOTOCELL” LED is ON on MC-200. If so, check entrapment sensor wiring or missing jumper
•
Motor hall sensor cable may be compromised. Unplug cable from MC-200 “Motor Inputs” and ensure wires are not broken
and are crimped properly.
•
Check if closing photo cell is misaligned with reflector (check photocell on MC-200 “EDGE 1” input or Matrix 1 “Photocell”
input.
•
Check if SAFETY LOOP is set too sensitive, then gate itself triggers SAFETY loop and reopens gate. Desensitize SAFETY LOOP
detector.
•
Use jog LEFT/RIGHT buttons to learn new positions instead of using open or close buttons on Matrix 1.
Gate beeps but will not open
or close for any command
given.
Gate moves slowly.
Gate beeps when opening
and closing.
Gate does NOT open.
Gate does NOT close.
Gate stops prematurely and
beeps, moves in opposite
direction.
Gate will stop before
reaching desired limit
setting.
Gate stops abruptly while in
motion.
Gate re-opens while closing.
Gate does not learn new
magnet positions.
Use this table to help with troubleshooting AND operator LED troubleshooting on the next 4 pages.
Refer to MAX 1500/2200/F1
8
installation owner manuals for more information.
16
UL 325 2016 Standard-MAX Quick Install Rev 8
