22
Matrox QID Series – User Guide
Problem
3D and video programs don’t work
1
Cause
Your Matrox card may be in a “slave” expansion slot on a computer that makes a distinction
between bus mastering and slave slots.
1
Solution
Change slots – Shut down your computer, disconnect it from the power supply, remove your
Matrox card and then insert it into a different PCI expansion slot. For instructions on how
to safely install your Matrox card,
see “Hardware installation”, page 4
2
Solution
Change settings in your computer BIOS setup utility.
If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ
to a VGA adapter, make sure they’re enabled. If your computer doesn’t have these options,
you may be able to manually assign an IRQ to your graphics card using the BIOS setup utility.
For more information on the BIOS setup utility of your computer, see your system manual
or contact your system manufacturer.
2
Cause
Your computer’s other BIOS settings may be incorrect.
1
Solution
Reset your computer BIOS settings to the factory defaults using your computer’s built-in
BIOS setup utility. The factory defaults are usually the “safest” settings. Check your system
manual for more information.
Problem
After game for Windows 2000/XP starts, monitor doesn’t display
properly
(blank screen, rolling or overlapping screen images)
1
Cause
If your game uses a low-resolution (640 × 480 and below), full-screen display mode, your
monitor may not support the refresh rate the Matrox driver is using.
1
Solution
Windows 2000/XP –
1
If the game is still running in full-screen mode and your monitor is unusable, exit the
game. To do this, press [Alt]+[Tab]
once
, right-click the name of the game on the
Windows taskbar, then click
Close
.
2
Make sure the correct monitor is selected in Windows (
Note:
OpenGL acceleration is only available on the Matrox QID Pro.
