18
Matrox QID Series – User Guide
3
Cause
Your computer BIOS (Basic Input/Output System) may not be up to date. For more
information on your computer BIOS, see your system manual.
1
Solution
Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
Problem
Wrong color balance, screen image off-center, or no picture at all
1
Cause
Windows XP Service Pack 2
– Windows Service Pack 2 has installed a version of the Matrox
display driver that doesn’t support your Matrox product.
1
Solution
You need to install a display driver that supports your Matrox product. To reinstall the display
driver, you first need to restart your computer in VGA mode (
). While in VGA mode, install the Matrox display driver on the installation CD-ROM
provided with your product. If no CD was provided with your product, see the Matrox
Technical Support Web site (
www.matrox.com/graphics/support
) to download a display
driver.
2
Cause
Your monitor video controls may be improperly set.
1
Solution
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
3
Cause
Your monitor may not be properly connected.
1
Solution
Make sure your monitor is properly connected to the correct connector on your Matrox
graphics card (
see “Connect your dual-monitor cables or quad-monitor cable”, page 7
2
Solution
Make sure the monitor power cable is firmly in place.
4
Cause
If display problems occur after the startup screen of your operating system, your software
monitor settings may be incorrect.
1
Solution
Make sure correct software monitor settings are selected.
If your primary display is still usable,
see “Configure your monitor settings”, page 11
.
Otherwise, see the next troubleshooting item.
