Contacting Matrox
43
Problems during application development
➘
Computer 'hangs' or produces unwanted results while an application is running
Sometimes, an EISA or ISA device might attempt to use the same interrupt,
registers, or memory space as PCI boards, and this causes a conflict. Check for an
interrupt, memory, or register conflict:
• Under Windows 2000, right-click on
My Computer
, and select
Manage
from the
presented menu. From the
Computer Management
explorer window, display the
System Tools\ System Information\ Hardware Resources\ IRQs
folder
.
Check for
devices that are sharing an IRQ with your Matrox frame grabber.
• Under Windows XP, click on the
Start
button, open the
Control Panel
, select
Administrative Tools
, and open
Computer Management
. From the
Computer
Management
explorer window, select
System Tools,
followed by
Device Manager
.
From the
View
menu, select the
Resources by type
, and expand the
Interrupt
request (IRQ)
folder. Check for devices that are sharing an IRQ with your Matrox
frame grabber.
Contacting Matrox
Before contacting your local Matrox representative, Matrox Sales Office, or the
Matrox Imaging Customer Support Group, you will need the following
information:
• A description of what happened.
• Computer (motherboard) make and model number, environment, and
peripherals (especially boards sharing the computer with your Matrox Meteor-II).
• Your board’s serial number (printed on the bar code label), and revision number.
Use the
Product Assistance Request Form
at the back of this manual to record the
necessary information.
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