Matrox Digidesktop, Руководство по установке и инструкция пользователя

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Chapter 6, Troubleshooting
Problems, possible causes, and solutions
Up-to-date information
The following pages contain information about the most common
problems solved by our DigiSuite Customer Support department. These
solutions are also available on our Web site at
www.matrox.com/video in
the Customer Support section. As new information becomes available,
we’ll constantly add it first there so it’s always a good idea to check the site
often.
Multiple solutions
Some of the problems identified here may have more than one possible
cause, and there are frequently several possible solutions.
Note
In this chapter, references to shutting off and/or restarting your
system mean to actually use the physical On/Off switch. Simple software
restart (from
Start | Shut Down
) or logging off the system and back on are
not sufficient.
Warning Never open your computer system with its power turned on!
The card does not fit
Possible cause Unused slot
If you’re installing your DigiDesktop card in a new or
previously unused slot, there may be considerable resistance as the card
slides into the slot. This is normal.
Random or erratic system operating behavior
Possible cause 1 Inadequate ventilation
The components on your DigiDesktop
generate a lot of heat. It’s therefore vitally important to provide adequate
ventilation.
Solution Install carefully
Make sure that the card is perfectly aligned with
the PCI slot and push it in firmly but gently until it is correctly seated.
Solution 1 Provide ventilation
Make sure your computer system is well
ventilated with no obstructions blocking any openings, especially at
the rear of the unit.
Solution 2 Operate in safe area
Avoid operating your DigiDesktop-
equipped computer system in areas where the temperature is above
86°F (30°C). Do not operate it in areas with an ambient temperature
above 104°F (40°C).