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17 

GLEN DIMPLEX WARRANTY REGISTRATION

 

MASPORT CLUTHA ULTRA LOW EMISSION BURNER 

 
 

Thank you for purchasing a Masport Fire.  We ask you to complete the following information and 
return to the Glen Dimplex Warranty Registration Department on the following address:   
 

New Zealand  : 

P O Box 58473, Botany, Manukau 2163, Auckland 

 

 

Mr / Mrs / Miss / Ms    

Name:            _______________________________________________ 

 

Address: 

________________________________________________________________ 

 

_________________________    Post Code: ___________________________ 

 

Telephone:  

_________________________  Fax:   ________________________________ 

 

Email    

________________________________________________________________ 

 

Model:   

_________________________  Serial Number:  ________________________ 

 

Retailer:  

_________________________  Purchase Date: ________________________ 

 

Price:    

________________________________________________________________ 

 

Installed By:   _________________________  Date Installed: _________________________ 

 

We  at  Glen  Dimplex  strive  to  provide  you  with  quality  products  and  have  a  continuous  product 
development program.  To help achieve our objectives to our mutual benefit we would welcome 
your feedback on the following questionnaire.  

 

Question 

Please tick appropriate remark 

  1.General presentation of Product 

 

□ Excellent     □ Good  

 

□ Ok    

 

□ Needs to Improve 

  2.Styling and Looks 

 

□ Excellent    □ Good  

 

□ Ok  □ Needs to Improve 

  3.Packaging  

 

□ Excellent    □ Good  

 

□ Ok  □ Needs to Improve 

4.Is documentation easy to follow   

       and informative?  

 

□ Excellent    □ Good  

 

□ Ok  □ Needs to Improve 

  5.Fixtures & Fittings (Loose parts) 

 

□ In order  

 

□ Items missing   □ Needs to Improve 

6.Do you currently own Masport or  
     Dimplex product?  

 

□ Yes 

 

□ No  

 Which? - 

  7.Why did you decide on Masport?   
     (tick one or more options) 

 

□ Knew this brand 

 

□ Suggested by Friend  

 

□ Dealer recommended   □ Better Price 

 

□ Performance 

 

□ Features 

  8.Other Comments 

 
 

 
 

Privacy Act Notice: 

the owner named on the Warranty Registration consents and agrees that Glen Dimplex may retain and use 

the information in this warranty card, including details about the owner for marketing and development purposes.  The owner also 
agrees that Glen Dimplex may also share purposes with [intended recipients of such information].  In accordance with the New 
Zealand Privacy Act 1993 and the Australian Privacy Act 1988, the owner shall have the right to request the correction of, as well 
as inspect, all personal information held by Glen Dimplex on that owner. 

------------------------------------------------------------------------------------------------------------------------------ 

Please cut and mail this completed form within 30 days of installation to your  

Glen Dimplex Warranty Registration Department at the above address 

 

Содержание CLUTHA

Страница 1: ...CE Manufactured in New Zealand by GLEN DIMPLEX NEW ZEALAND LIMITED P O Box 58473 Botany Manukau 2163 Ph 0800 666 2824 Fax 09 274 8472 Email sales glendimplex co nz Web www glendimplex co nz Part No 599586 V1 0 Glen Dimplex New Zealand Ltd reserves the right to change specifications the content of this manual or the design of its product without prior notice ...

Страница 2: ...N AND PAINT CURING 8 12 FUEL 8 12 1 WOOD MOISTURE 8 13 1 KINDLING INTERMEDIATE AND MAIN WOOD DETAIL 8 13 2 INITIAL LIGHT UP WITH KINDLING AND INTERMEDIATE LOAD 9 13 3 INTERMEDIATE LOAD 2 AND MAIN LOAD 9 13 4 CONTROLLING THE HEAT OUTPUT 9 13 5 REFUELING 9 14 ASH 10 15 OPTIMIZING THE BEST PERFORMANCE FROM YOUR HEATER 10 16 MAINTENANCE 10 11 17 REPLACEMENT PARTS 11 12 18 COMMON ISSUES AND PROBLEM SOL...

Страница 3: ...er hotter burn This type of construction makes the heat durable and can reduce service costs in the long run 2 Items supplied with the fire 1 x Masport ceiling plate 1 x St St Main Baffle 7 x Ceramic Bricks 1 x Installation and Operation Manual which includes The Technical and Clearance Specification Installation guidelines The Brick Baffle Layout 3 Handling and Transport The Clutha appliance has ...

Страница 4: ...on concerning the use of the appliance by a person responsible for their safety Do not leave children unattended near the alighted fire and keep them well away from the fire when in use Supervise young children to ensure that they do not play with the appliance Do not use flammable liquids or aerosols to start or rekindle the fire Also do not use such flammable materials near this appliance when o...

Страница 5: ...otector Front 300 mm H Flue Centre to Wall 384 mm D Floor Protector Side 117 mm F Flue Centre to Rear Wall 231 mm G Flue Centre to Side Wall 573 mm N Flue Centre to Floor Protector Front 656mm R Flue Centre to Wall Corner 543 mm WW Overall Width of Fire 495 mm K Floor Protector Depth 887 mm DD Overall Depth of Fire 524 mm HH Overall Height of Fire 894 mm Seismic Restraint In New Zealand it is a re...

Страница 6: ... Factor Single layer of continuous material 12mm 0 4 Single layer of continuous material 25mm 0 3 Two spaced layers of continuous material 12mm 12mm 0 2 Clearance factors for heat shield which is more than 45 degrees off the vertical Heat Shield Construction Minimum Air Gap Dimension Clearance Factor Single layer of continuous material 12mm 0 8 Single layer of continuous material 25mm 0 6 6 Ash He...

Страница 7: ... have an impact on how the flue system performs and may need additional components added to remedy these issues flue casings other than std height must be braced in accordance with relevant building codes Flue installations other than a std vertical type are not recommended however if an installation requires offsets guidelines are set out with AS NZS 2918 2001 and must be followed All flue pipe j...

Страница 8: ...servatives or impregnated with chemicals or glue Chipboard particleboard or laminated board Painted stained or oiled Driftwood or other salt impregnated wood Burning such materials is not good for the environment it can also damage the firebox and put you at the risk of voiding the warranty your Masport heater In NZ radiata pine or macrocarpa are the most commonly available softwood species suitab...

Страница 9: ...trolling the heat output Once the main load has a well established flame the air control can now be adjusted to a lower setting Do not turn the air control directly from the high setting to low adjust to approximately half setting wait for around 5 10mins the adjust to the lowest setting Adjusting directly from high to low will starve the fire of oxygen and result in a poor burn 13 5 Refueling Ref...

Страница 10: ...heater on the low setting permanently and after long periods on the low setting it is recommended the heater is run on high to burn away any unwanted built up of particulate within the heater and flue system NOTE For the heater to perform optimally it must have a good air supply in today s air tight homes this can an issue so it is advised that an adequate fresh air supply be fitted into the room ...

Страница 11: ... apart then they will require replacement The bricks are held in place using the brackets welded to the firebox sides and the rear see fig 3 6 for brick details of brick layout Baffle The stainless steel baffle used in Clutha is made of thick gauge stainless steel it has a rear air intake chute which needs to be fitted properly into the slot on the back wall of the fire For flue cleaning this baff...

Страница 12: ...n the room incorrect flue system terrain pitch of the roof staggered roofs poor wood quality installation issues and or blocked flues Running the heater on a higher setting to increase the flue temperature especially when refuelling the heater Always make sure the room has an adequate air supply i e fresh air inlet make sure there are no extractor fans running and or heat transfer kits Different f...

Страница 13: ...n be the result of a poor Installation consult your local Masport representative to have this looked at in the first Instance Noise created by environmental influences can be resolved by changes to the System is flue terminations Performance issues Can be a result of installation issues poor wood quality where the heater is situated and environmental influences If you suspect your heater is not pe...

Страница 14: ...e defective in materials or workmanship Repairs will be carried out by an approved Logaire Heating Service Agent What is covered under this warranty Repair or replacement of parts Labour costs relating to the Wood Burner Reasonable transport or travel costs Consumers may have additional rights under the Consumer Guarantees Act 1993 New Zealand or the Australian Trade Practices Act 1974 including t...

Страница 15: ...quential losses or special damages of any kind including costs of collection and delivery other than repair or replacement of products or components under this warranty where any goods are acquired or used for the purposes of a business Performance issues due to site environmental conditions such as insufficient or excessive draught down draft Issues created due to such conditions are noise from t...

Страница 16: ...16 ...

Страница 17: ...feedback on the following questionnaire Question Please tick appropriate remark 1 General presentation of Product Excellent Good Ok Needs to Improve 2 Styling and Looks Excellent Good Ok Needs to Improve 3 Packaging Excellent Good Ok Needs to Improve 4 Is documentation easy to follow and informative Excellent Good Ok Needs to Improve 5 Fixtures Fittings Loose parts In order Items missing Needs to ...

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