Congratulations on purchasing your new HVAC equipment. It’s been
designed for long life and reliable service, and is backed by one of the
strongest warranties in the industry. Your unit automatically qualifies
for the warranty coverage listed below, providing you keep your
proof of purchase (receipt) for the equipment and meet the warranty
conditions.
LIMITED TEN (10) YEAR EXPRESS WARRANTY
MARS warrants all parts of the HEW/HNW residential geothermal heat
pump including the compressor to be free from defects in workmanship and
materials for normal use and maintenance for ten (10) years from the date of
purchase by the original consumer for the original installation. This Express
Limited Warranty applies only when the geothermal heat pump is installed
as a complete matched system, and only when the system is installed per
MARS installation instructions and in accordance with all local, state and
national codes for normal use.
LIMITED FIVE (5) YEAR LABOR ALLOWANCE
Labor is allowed for warranty service for a period of five (5) years from the
date of purchase when the unit is properly registered and commissioned
according to the start-up procedure specified in the Installation/Operation
Manual, and when the Geothermal Start-Up Certification Form is completed
and submitted to MARS.
EXCEPTIONS
The Limited Express Warranty does not cover normal maintenance—MARS
recommends that regular inspection/maintenance be performed at least once
a season and proof of maintenance be kept. Additionally, labor charges,
transportation charges for replacement parts, replacement of refrigerant
or filters, any other service calls/repairs are not covered by this Limited
Warranty. It also does not cover any portion or component of the system that
is not supplied by MARS, regardless of the cause of failure of such portion or
component.
CONDITIONS FOR WARRANTY COVERAGE
• Unit must be operated according to MARS operating instructions included
with the unit and cannot have been subjected to accident, alteration,
improper repair, neglect or misuse, or an act of God (such as a flood)
• Installation was done by a trained, licensed or otherwise qualified HVAC
dealer/contractor
• Performance cannot be impaired by use of any product not authorized by
MARS, or by any adjustments or adaptations to components
• Serial numbers and/or rating plate have not been altered or removed
• Damage has not been a result of inadequate wiring or voltage conditions,
use during brown-out conditions, or circuit interruptions
• Air flow around any section of the unit has not been restricted
• Unit remains in the original installation
• Unit was not purchased over the internet
DURATION OF WARRANTY & REGISTRATION
The warranty begins on the date of purchase by the original consumer. The
consumer must retain a receipted bill of sale as proof of warranty period.
Without this proof, the express warranty begins on the date of shipment from
the factory.
REMEDY PROVIDED BY THE LIMITED EXPRESS WARRANTY
The sole remedy under the Limited Warranty is replacement of the defective
part. If replacement parts are required within the period of this warranty,
MARS replacement parts shall be used; any warranty on the replacement
part(s) shall not affect the applicable original unit warranty. Ready access
to the unit for service is the owner’s responsibility. Labor to diagnose and
replace the defective part is not covered by this Limited Express Warranty. If
for any reason the replacement part/product is no longer available during the
warranty period, MARS shall have the right to allow a credit in the amount of
the current suggested retail price of the part/product instead of providing repair
or replacement.
LIMITATION OF LIABILITY
1. There are no other express or implied warranties. MARS makes no
warranty of merchantability. We do not warrant that the unit is suitable
for any particular purpose or can be used in buildings or rooms of any
particular size or condition except as specifically provided in this document.
There are no other warranties, express or implied, which extend beyond
the description in this document.
2. All warranties implied by law are limited in duration to the seven-year term
of the parts warranty. Your exclusive remedy is limited to the replacement
of defective parts.
We will not be liable for any consequential or
incidental damages caused by any defect in this unit.
3. This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. Some states do not allow limitation
on how long an implied warranty lasts or do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitations
or exclusions may not apply to you.
4. No warranties are made for units sold outside the continental United States
and Canada. Your distributor or final seller may provide a warranty on units
sold outside these areas.
5. MARS will not be liable for damages if our performance regarding warranty
resolution is delayed by events beyond our control including accident,
alteration, abuse, war, government restrictions, strikes, fire, flood, or other
acts of God.
HOW TO OBTAIN WARRANTY SERVICE OR PARTS
If you have a warranty claim, notify your installer promptly. If the installer
does not remedy your claim, write to MARS, 1900 Wellworth Ave., Jackson
MI 49203. Enclose a report of inspection by your installer or service person.
Include model number, serial number, and date of purchase.
Owner responsibilities are set forth in the
instruction manual—read it carefully.
LIMITED EXPRESS WARRANTY
HEW-HNW_WARRANTY_1/2018
KEEP THIS INFORMATION AS A RECORD OF YOUR PURCHASE
GEOTHERMAL HEAT PUMP
INSTALLATION
Model Number
Installer Name
Serial Number
Phone Number/Contact Information
Date of Purchase
Date Installation Completed
o
Component of new HVAC system
o
Replacement heat pump only
Remember to retain your bill of sale as proof of warranty period.
Please visit www.marsdelivers.com
to register your new product
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