MyPower S4220 & S4320 Series Switch Installa
tion Manual V1.0
Maipu Confidential & Proprietary Information
Page 45 of 80
the voltage are normal.
Step 2:
Check whether the power switch on the back panel of the router is on.
Step 3:
Check the power cable connection. Remove and plug the power cable again and
then check whether the power cable is loose.
If the problem remains after all the preceding operations, contact the agent or the local
technical support engineer.
5.4
Get Technical Support
If the fault remains via the above contents of the chapter, please contact the agent or local
technical engineers in time. Before you contact the customer service, please prepare the
following information, which is convenient for the customer service staff to help you solve the
problem.
1.
The arrival time of the router
2.
The serial number of the chassis (labeled on the chassis)
3.
Software version number (it can be viewed via
show version
in the command line
view)
4.
Maintenance agreement or warranty card
5.
Simple description of the fault problem
6.
Simple introduction of the taken troubleshooting steps
You can contact the customer service via the customer service hotline and you can also search
for help via the website or email.
Customer service: 400-886-8669
Website:
http://www.maipu.com
E-mail: [email protected]
