9 - Troubleshooting
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
Page 74
Error Message
Possible Causes / Suggested Steps
Error Ejecting Card
A card could not be transferred from the Encoder to the Printer.
Card Jam
A card is jammed inside the image printer. May have occurred
during transition from flipper to print station.
Error Initializing Embosser
Could not initialize the Embosser (the embosser stalled when the
system was initialized, a cable is disconnected, or there is an error
with the X-Y card clamp). Restart the system and check
connections between the embosser and motherboard.
Error Embossing Card
Embosser jammed while embossing a character. Possible incorrect
knuckle setting or embossing angles. Ensure the card has been
ejected and the device returns to a ready condition.
Move Card to Embosser
Card did not transfer to the Embosser. The card may not be fully
seated in the XY Transport Clamp, the card may be at an angle in
the XY Transport Clamp, or the Embosser sensor may not be
detecting the card. Ensure the card path is clear and resume
operation.
Timeout Move Card to
Embosser
Card did not transfer to the Embosser in time.
Error Opening Controller
The controller board could not be initialized. Possible cable
disconnection from board to PC.
Get Configuration
The internal device configuration file is corrupted.
Error Ejecting Card
No card was detected at the card output bin during transfer from X-
Y to Exit module, or the card output bin was blocked while a card
was being transferred (e.g., two cards at once). Check to ensure that
a card is not present or stuck in the card path. If the error does not
clear, perform a System Reset. If that does not work, restart the
device.
The card did not eject from the encoder during transport to the
image printer. May be caused by two cards that are stuck together.
Perform a System Reset to remove the card.
Ejectbin Full
The card output bin is full or the card output sensor is blocked.
Rejectbin Full
The card rejection bin is full or the card rejection sensor is blocked.
Hopper Empty
The currently selected card stock hopper is empty, the weight is not
placed on the top of the stack, or the cards are not fully inserted. If
the cards are loaded completely and correctly and the problem
persists, you may need to restart the device.
Error Reading Card
A card could not be read or timed out during attempt to read.
Possible misorientation with magstripe, debris on magstripe, or the
card is not feeding from card stock hopper.
Get Modelnumber
Could not retrieve the model number of the controller board.
Possible cable disconnection from board to PC.
