Service Policy
Owners of MAGNETROL may request the return of a
control or any part of a control for complete rebuilding or
replacement. They will be rebuilt or replaced promptly.
Controls returned under our service policy must be
returned by Prepaid transportation. MAGNETROL will
repair or replace the control at no cost to the purchaser (or
owner) other than transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to
be covered under the warranty.
If the trouble is the result of conditions beyond our
control; or, is NOT covered by the warranty, there will be
charges for labor and the parts required to rebuild or
replace the equipment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If this
is desired, notify the factory of both the model and serial
numbers of the control to be replaced. In such cases, credit
for the materials returned will be determined on the basis
of the applicability of our warranty.
No claims for misapplication, labor, direct or consequen-
tial damage will be allowed.
Return Material Procedure
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the
factory, prior to the material's return. This is available
through your MAGNETROL local representative or by
contacting the factory. Please supply the following
information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
NOTE: See Electrostatic Discharge Handling
Procedure on page 4.
ASSURED qUALITy & SERVICE CoST LESS
705 Enterprise Street • Aurora, Illinois 60504-8149 • 630.969.4000
[email protected] • magnetrol.com
Copyright © 2020 Magnetrol International, Incorporated
BULLETIN: 54-610.12
EFFECTIVE: August 2020
SUPERSEDES: June 2019
Magnetrol, Magnetrol logotype and Thermatel are registered trademarks of Magnetrol International, Incorporated.
CSA logotype is a registered trademark of Canadian Standards Association.
Hastelloy® and C22® are registered trademarks of Haynes International, Inc.
Monel® is a registered trademark of Special Metals Corporation (Formerly Inco Alloys International).
Varivent® is a registered trademark of Tuchenhagen GmbH LTD.
