Instruction Manual
Manual
12
TROUBLESHOOTING GUIDE
Check the following guide for a possible correction to a problem before contacting customer support.
Symptoms
Correction
No power
Dark, Poor or No picture
No sound
No TV signal
Stripe or purple interfe-
rence appears on the
screen.
Picture becomes snowy
Picture Ghosting
Cannot receive certain
TV channel
Black box appears on
screen.
Remote control
doesn’t operate.
Connect the power plug into the wall outlet securely.
Verify that the connection from external A/V equipment outputs to the TV video
input is secure.Then switch TV to the appropriate Video mode by pressing
TV/VIDEO button.
Adjust picture setting for tint, color brightness, sharpness etc.
Verify coaxial cable from antenna is connected to RF IN.
Connect the audio cables into the audio inputs securely.
Verify the connection from external A/V equipment outputs to the TV audio input.
Then switch to the appropriate mode on the receiver. Refer to your audio
amplifier owner’s manual.
Verify the volume is at an appropriate level and the mute feature is not on.
If television is connected through a stereo receiver use its volume control to
adjust stereo speaker sound.
Verify the TV is set to Antenna mode.
Make sure the antenna is securely connected to the RF in jack.
Unplug the TV from the wall for 30 seconds, then plug in and try again.
Unplug the antenna connection from the back of the TV, unplug the TV from the
wall, wait for 30 seconds, then try again.
Verify that external speakers located close to the TVare shielded otherwise
move them at least 6 inches away.
Verify the antenna lead wire is in working condition.
Verify the antenna is connected securely to the RF in jack.
Use an omni directional outdoor antenna.
Move the antenna around to minimize picture ghosting.
Make sure the Air/Cable setting is correct.
Channel may be locked with block channel feature, such as Parental Control.
Check parental control feature to see if settings you have inputted are causing
the channel to be blocked.
Check Add/Erase feature, as channel may be have been erased during set up.
Verify Closed Caption feature is off
.
Batteries may be weak. Replace batteries.
Recheck the batteries are installed correctly with the c/- polarity.
Make sure nothing is in between the remote and the remote sensor.