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RIO 2e, TANGO 2e & TANGO +L Printers USER MANUAL
Page 25 of 33
panels. (Puts a coloured band across
one end of card).
2.
Take-up spool wound too loosely.
2.
Remove loose film.
Areas of dye film peeling off card.
Dark mosaic like image.
1.
Card has been used and has overcoat layer
printed on it.
1.
Use only brand new cards, not cards which
have failed to print fully.
Out of Dye Film Error
1.
Out of dye film.
2.
Dye film incorrectly fitted.
3.
Dye film not moving.
1.
Replace dye film.
2.
Reload the dye film correctly. (See section 4 of
this document).
3.
Check film spools are free to turn.
Cards printed incorrectly after
switching between YMCK and black
film
1.
Failure to re-set driver settings
2.
A used roll of dye film has been fitted.
1.
Set correct the driver settings for Colour
Format.
2.
Replace dye film with a new roll.
Table 3 - Card Feed Problems
Problem
Probable Cause
Solution
Cards failing to travel correctly
through the printer.
Gives error message:-
“Card not found”.
1.
Dirty rollers.
2.
Incorrect card size.
1.
Clean the rollers. (See section 10 of this
document).
2.
Fit correct cards. (See section 7 of this
document).
Cards fail to feed from hopper.
Error message:
“Printer may be out of cards”.
1.
Card hopper is empty..
2.
Rear hopper rollers are dirty.
3.
Card Thickness adjustment is set too small
(sometimes accompanied by squeaking
noise from the hopper.
4.
Static causing cards to stick together
(sometimes accompanied by squeaking
noise from the hopper).
1.
Refill hopper with cards.
2.
Clean hopper rollers using fresh cleaning card.
3.
Adjust to correct thickness.
4.
Remove cards from hopper. Fan to cards to
separate them. Return cards to hopper (very
common with mag stripe cards).
Cards fail to feed from hopper.
Error message:
“Card not found”.
1.
Cleaning cassette ‘tacky’ roller incorrectly
fitted.
1.
Remove cleaning cassette, check that the two
small springs are
above
the ‘tacky roller.
Replace the cleaning cassette
(see page 19)
Printer feeds more than one card
from the hopper
1.
Card gate (thickness) adjustment set too
large (Often causes dye film to snap).
1.
Adjust to correct thickness.
