35
H
U
I R E F E R E N C E G U I D E
HUI LIMITED WARRANTY
A.
Mackie warrants all materials, workmanship,
and proper operation of the HUI for a period of one
year from the original date of purchase. If you
complete the optional questionnaire portion of the
Product Registration Card, the warranty will be
extended for an additional two years on all parts
and labor, with the exception of faders and fader
motors, which retain a one year warranty. If any
defects are found in the materials or workmanship or
if the product fails to function properly during the
applicable warranty period, Mackie, at its option,
will repair or replace the product.
This warranty
applies only to equipment sold and delivered
within the U.S. by Mackie or its authorized
dealers.
B.
Failure to return the card will not void the 1-year
warranty.
C.
Service and repairs of Mackie products are to be
performed
only
at the factory. Unauthorized service,
repairs or modifications will void this warranty.
D.
To obtain factory service:
1.
Call Mackie at
800/258-6883
, 8AM to 5PM
Monday through Friday (Pacific Time) to get a
Return Authorization (RA). Products returned
without an RA number will be refused.
2.
Pack the HUI in its original shipping carton. If
you do not have the carton, just ask for one
when you get your RA number, and we’ll send a
shipping carton out promptly (at your expense).
More information on packing can be found in
the
Service
section of this manual. Also include a
note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price
and date showing, and your return street address
(no P.O. boxes or route numbers, please!). If we
cannot duplicate the problem at the Mackie
Factory or establish the starting date of your
Limited Warranty, we may, at our option, charge
for service time.
3.
Ship the product in its original shipping carton,
freight prepaid
to:
Mackie Designs Inc.
Service Department
16220 Wood-Red Road NE
Woodinville, WA, 98072, USA
IMPORTANT: Make sure that the RA number
is plainly written on the shipping carton.
E.
Mackie reserves the right to inspect any products
which may be the subject of any warranty claims
before repair or replacement is carried out. Mackie
may, at its option, require proof of the original date
of purchase in the form of a dated copy of the
original dealer’s invoice or sales receipt. Final
determination of warranty coverage lies solely with
Mackie Designs Inc.
F.
Mackie products returned to Mackie and deemed
eligible for repair or replacement under the terms
of this warranty will be repaired or replaced within
thirty days of receipt by Mackie at our rainforest
factory complex. Products returned to Mackie that
do not meet the terms of this Warranty will be
repaired and returned C.O.D. with billing for labor,
materials, return freight and insurance. Products
repaired under warranty at Mackie's factory will be
returned freight prepaid by Mackie to any location
within the boundaries of the USA.
G.
This warranty is extended to the original
purchaser and to anyone who may subsequently
purchase this product within the applicable
warranty period.
H.
This is your sole warranty. Mackie does not
authorize any third party, including any dealer or
sales representative, to assume any liability on
behalf of Mackie Designs or to make any warranty
for Mackie Designs.
I.
THIS IS THE ONLY WARRANTY GIVEN BY
MACKIE AND IS IN LIEU OF ALL OTHER WAR-
RANTIES. ALL IMPLIED WARRANTIES,
INCLUDING WARRANTIES OF MERCHANTABIL-
ITY AND FITNESS FOR ANY PARTICULAR
PURPOSE, SHALL BE STRICTLY LIMITED IN
DURATION TO ONE YEAR FROM THE DATE OF
ORIGINAL PURCHASE FROM A DEALER. UPON
EXPIRATION OF THE 1-YEAR WARRANTY
PERIOD, MACKIE SHALL HAVE NO FURTHER
WARRANTY OBLIGATION OF ANY KIND,
EXPRESSED OR IMPLIED. MACKIE SHALL IN NO
EVENT BE OBLIGATED FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES THAT MAY
RESULT FROM ANY DEFECT OR WARRANTY
CLAIM, EXPRESSED OR IMPLIED. Some states do
not allow exclusion or limitation of incidental or
consequential damages or limitation on how long
implied warranties last, so some of the above
limitations and exclusions may not apply to you.
This warranty provides specific legal rights. The
purchaser has implied warranty rights and you may
also have other rights which vary from state to
state.
Please keep your sales receipt in a safe place.
HUI LIMITED WARRANTY
