Frequently Asked Questions
1. How can I ensure data integrity and availability in the NetDisk?
You should regularly back up your data in the NetDisk, this is the only way
to keep data safe. Following instructions properly and thoroughly in user’s
manual will ensure functionality of the NetDisk and data integrity.
We do not perform any data recovery services. If you are unable to access
data on your NetDisk due to a defective Hard Drive, you may wish to contact
an independent, data recovery service provider. If the Hard Drive is still func-
tioning, there is Data Recovery software out there that can get your data
back.
2. I find a newer version of NDAS driver and plan to install it, what are
the procedures?
All the Windows computers sharing NetDisk must use the same version of
PC driver, and all Mac must use the same version of Mac driver (Mac and
PC driver version # can be different). Therefore, when upgrading the NDAS
driver, please uninstall current NDAS driver first, restart computer and install
the new driver. Repeat upgrading steps in all computers that the new driver
is made for. If only Windows driver has newer version, you can upgrade in
Windows PC, and keep using the same driver in Mac computer. Vice versa.
3. What are the documented Router/ Wireless Access Point/Card
incompatible with NetDisk?
The unsupported products are:
DLINK-713P, 714P
SMC-7004AWBR, SMC7000VWBR
Linksys WAG54G
Linksys WPC11 Version 4 card
If you have a router using that has Turbo Mode, then you may have to
switch to 54G mode to use with NetDisk.
4. Does NetDisk have an IP address?
NetDisk does not use IP Addressing and does not run TCP/IP.
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