9. I've installed my NetDisk and it shows up as a Black Dot in NDAS
Device Management.
Make sure you are using the latest version of NetDisk software. USB does
not require NetDisk software to work; so if you are using USB, NDAS Device
Management dose not detect NetDisk in the network and this explains why
there is a black dot. Also, double check the following: the power cable is
plugged in tightly, the LED light is blinking in the switch port where NetDisk
is connected.
Also, latest versions of antivirus software have a feature called Script
Blocking. Please ensure that this feature is disabled along with any firewall
software before installing NetDisk software.
You might also need to enable NetDisk protocol and programs to run along-
side your firewall software. Even after you have done these steps, your fire-
wall/antivirus software may still block access.
If using Wireless, make sure you are connected to the wireless router and
that the signal is strong. Try to check for and install the latest firmware from
your router’s manufacturer website and for the latest drivers for your wire-
less card. You can also try plugging in via Ethernet to see if it works that
way. If using VPN software, try unchecking the box for Deterministic Network
Enhancer or any other VPN protocol in your NIC Properties.
If, after everything, it is still showing as a black dot, please try disabling all
your Startup items and non-Microsoft services from your msconfig utility.
Msconfig can be accessed by clicking on Start-> Run-> and typing in
“msconfig” and clicking OK.
For further help, please contact [email protected] or call
626-214-2770
10. When trying to mount NetDisk to my computer, I experience some
problem.
When first time registering the NDAS, you may not have entered all the
NDAS device ID (alpha-numeric values) correctly. Please check NetDisk ID
and write key from bottom side of the enclosure again. There are no letter
"O"s in ID; please verify that you have used the number "0" (zero) for any-
thing resembling an "O." Also please check your other letters as well; two
V's may look like a W. Please also make sure that there are 20 characters
for the NetDisk ID, not including the Write Key. You can always unregister
the problematic device, and start over to register the NetDisk again.
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