10 Support
We are devoted to making your experience with the LT-FW trouble-free and productive. If
the troubleshooting and operational sections of this manual did not help resolve your
questions, several support options are available to you:
10.1 Lynx Website Support Resources
Logging on to http://www.lynxstudio.com/support.html will provide several options for
resolving your support issues:
Support Ticket
For direct attention from the Lynx Technical Support Staff, registered users can
submit a support ticket online that details their problem and steps they’ve taken to
resolve it. Most Support Ticket submissions are responded to within 24 hours.
Frequently Asked Questions
An extensive catalog of FAQs derived directly from our most common tech support
inquiries. Our FAQ section is updated regularly and designed to allow users to find
the answers to their most common questions quickly.
Firmware and Driver Downloads
A library of current firmware and driver files is available for download and
installation. Check back regularly to insure that your Aurora and LT-FW are up-to-
date.
Lynx Support Forum
An online Lynx users support forum provides a venue for customers to post questions
and issues and receive responses from other users as well as Lynx technical
administrators. Searching previous posts is often an excellent way to uncover valuable
information about Aurora operation and troubleshooting. See
http://www.lynxstudio.com/forum
10.2 Telephone Support
Telephone support is available by c1 (949) 515-8265 extension 206 from 9AM to
5PM Pacific Time, Monday through Friday, excluding United States Holidays.
10.3 Registering your LT-FW
Lynx is committed to providing you with the best service possible. To help us serve you
better, please be sure to register your Aurora using one of the following methods:
Fill out and mail the Warranty Registration Card included with your LT-FW.
Register on the web at: http://www.lynxstudio.com/support.html
Once you are registered you will automatically receive notifications of new products and
upgrades.
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