Troubleshooting
15
Symptom
Solution
Shade will not move using adjustment
buttons on EDU.
EDU is not powered - check EDU Power
by unplugging and re-plugging in EDU.
LED should flash for 5 seconds.
Shade is caught on something - free shade.
Shade does not fully open or fully close.
Limits have been set incorrectly - refer to
“Set open limit” and “Set close limit” sections.
Shade is caught on something - free shade.
Fabric is not level.
Check that brackets are mounted level.
Check that fabric is tracking correctly on
the shade tube.
Fabric is not centered over window.
Check that brackets are centered.
Shade does not move smoothly.
Check for binding of shade fabric on
side channels.
Check fabric tracking.
EDU does not move, and the LED is
blinking red slowly four times, and then
turning off for 4 seconds.
The EDU has reached its maximum run-time.
Wait 20 minutes before attempting to
move the shade.
EDU has its red LED on steady.
The EDU is unable to establish
communication. Check your wiring.
EDU is blinking its blue LED quickly.
The EDU does not have enough power to
operate properly. Refer to the power supply’s
instruction sheet to verify your installation.
This EDU is being powered by an AC supply.
Use an approved 24 V supply, such as the
QSPS-P1-10-60.
Keypad does not control shade or
sends it to the wrong level.
Limits have been set incorrectly - refer to
“Set open limit” and “Set close limit” sections.
Refer to the keypad instruction sheet for
programming instructions.
Page 20
Sivoia
®
QS
roller 100
TM
Pocket Mount
Installation instructions
