SCOPE
This limited warranty (“Warranty”) covers the
Lutron supplied (a) Sivoia
®
QS Shade System
(“Sivoia
®
QS Shade System”), (b) Sivoia QED
®
Shade System (“Sivoia QED
®
Shade System”),
(c) manual shade system and (d) alternating cur-
rent or a/c shade system (each of the foregoing
being a “System”). Customer acknowledges and
agrees that use of the System constitutes accep-
tance of all terms and conditions of this Warranty.
LIMITED WARRANTY
Subject to the exclusions and restrictions de-
scribed below, Lutron warrants that each System
will be free from manufacturing defects from the
date of shipment by Lutron for a period of (a)
one year as to the wall controls, interfaces and
system accessories of the Sivoia
®
QS Shade
System (“External Sivoia
®
QS Components”)
and (b) eight years as to the other Systems and
the electronic drive unit, shade fabric and shade
hardware of the Sivoia
®
QS Shade System. If
any manufacturing defect exists in the External
Sivoia
®
QS Components, so long as Customer
promptly notifies Lutron of the defect within the
one year warranty period and, if requested by
Lutron, returns the defective part(s), Lutron will,
at its option, either repair the defective part(s)
or provide comparable replacement part(s). If
any manufacturing defect exists in any of the
components of a System other than the External
Sivoia
®
QS Components, so long as Customer
promptly notifies Lutron of the defect within the
eight year warranty period and, if requested by
Lutron, returns the defective part(s), Lutron will,
at its option, either repair the defective part(s)
or issue a credit to the Customer against the pur-
chase price of comparable replacement part(s)
purchased from Lutron as provided below:
Replacement parts for the System provided by
Lutron or, at its sole discretion, an approved ven-
dor may be new, used, repaired, reconditioned,
and/or made by a different manufacturer.
EXCLUSIONS AND RESTRICTIONS
This Warranty will be void, and Lutron and its
suppliers will have no responsibility under this
Warranty, if Lutron or its representatives can-
not access any components of the System to
inspect, diagnose problems with or repair the
System or any of its components as a result of
concealment or inaccessibility of such compo-
nents within a building structure.
This Warranty does not cover, and Lutron and its
suppliers are not responsible for:
1. Damage, malfunction or inoperability diag-
nosed by Lutron or a Lutron approved third
party as caused by normal wear and tear,
abuse, misuse, incorrect installation, neglect,
accident, interference or environmental fac-
tors, such as (a) use of incorrect line voltages
fuses or circuit breakers; (b) failure to install,
maintain and operate the System pursuant to
the operating instructions provided by Lutron
and the applicable provisions of the National
Electrical Code and of the Safety Standards of
Underwriter’s Laboratories; (c) use of incom-
patible devices or accessories; (d) improper or
insufficient ventilation; (e) unauthorized repairs
or adjustments or alterations; (f) vandalism; (g)
an act of God, such as fire, lightning, flood-
ing, tornado, earthquake, hurricane or other
problems beyond Lutron’s control; or (h) direct
exposure to corrosive materials.
2. On-site labor costs to diagnose issues with,
and remove, repair, replace, adjust, reinstall
and/or reprogram the System or any of its
components.
3. Components and equipment external to the
System, such as, non-Lutron lighting and
automation systems; building wiring audio-vi-
sual equipment; and non-Lutron time clocks,
photosensors and motion detectors.
4. The cost of repairing or replacing other prop-
erty that is damaged when any System does
not work properly, even if the damage was
caused by the System.
Limited Warranty
Number of years
from date
of shipment
Percentage of cost of
replacement parts
credited by Lutron
Up to 2
100%
More than 2 but
not more than 5
50%
More than 5 but
not more than 8
25%
More than 8
0%
Sivoia
®
QS
roller 100
TM
Pocket Mount
Installation instructions
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