5-2
October, 1998
GRF 400/1600 Getting Started - 1.4 Update 2
Cabling and Verifying Media Cards
Returning a media card to Lucent
Returning a media card to Lucent
If you are upgrading a media card or have a hardware problem with a media card, please use
the following procedure to return the media card to Lucent.
1
Obtain a Return Material Authorization (RMA) number from your local or regional
Customer Service (TAC) organization.
RMA numbers are important in tracking boards, they help us improve board quality and
design.
2
Correctly package your board.
3
Ship the board to Lucent in Alameda.
Here are the details for each step:
Get an RMA number
These are the local/regional Customer Support centers that handle RMAs:
–
In the U.S., call: 800-272-3634
–
In Europe, call: (+33) 492 96 5673
–
In Australia and Asia Pacific, call: (+61) 3 9656 7000
–
In Japan, call: (+81) 3 5325 7397
We will assign your board a number and ticket, usually by FAX.
(You can also request an ESD box !)
Package your board properly
Media cards and boards are easily damaged.
These are the requirements for packaging your media card or board you are returning to
Lucent:
ALWAYS: Always put a media card or board into an antistatic bag.
•
In fact, any time a board is not installed in a GRF chassis, it should immediately be
put into an antistatic bag.
BEST packaging:
Use the same ESD box/foam liner in which this or a similar board was shipped to you. It is
always good to keep a few of these ESD boxes on hand.
•
Please call Customer Support, we will ship you an ESD box OVERNIGHT.
•
If you don’t have an ESD box from Lucent, you can ship an Lucent board back in another
vendor’s box as long as the board is in its antistatic bag.
ACCEPTABLE:
Sturdy cardboard box and foam wrapping.
