CentreVu Explorer II Version 1.0 User Guide
Glossary
GL-9
Cradle-to-Grave
A detailed analysis which shows all of a call’s
activities that occurred from inception to
termination of the call.
Current Window
The user window in which you are actively
working.
CWC
See
Call Work Code.
DABN
See
Dequeued and Abandoned.
DACD
See
Direct Agent ACD.
DACW
See
Direct Agent ACW.
Data Collection Off
CentreVu CMS is not collecting ACD data.
Data already collected will not be lost when
turning data collection off.
Data Collection On
CentreVu CMS is collecting ACD data.
Data Discard Task
An automated database administration task
which will allow for the removal of historical
data from the
CentreVu Explorer II database.
Data which is older than a specified interval will
be discarded. The interval is set by an
administrator using the Data Discard Wizard.
Data Discard Utility
A graphical tool which allows a user to design
and implement a database sizing and data
archival plan for
CentreVu Explorer II.
Data Import Service
A
Windows NT Service responsible for
populating the
CentreVu Explorer II Database
with data deposited on the
CentreVu Explorer
II Server by the CMS.
Содержание CentreVu Explorer II
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