CentreVu Explorer II Version 1.0 User Guide
Agent in Focus Queries
Agent in Focus Queries
4-30
Malicious Call
4
The Malicious Call report identifies all calls for which the particular agent activated
a malicious call trace through the agent terminal. Click on Find Results to display
results.
The following items are included in the Malicious Call report:
●
Call ID—The identifier of the call record as generated by the ECS/switch.
●
ACD—The number of the ACD for the call.
●
Start Time—The start time for the call segment.
●
Duration—The length of the call.
●
Agent Talk Time—The talk time for the agent during the call.
Содержание CentreVu Explorer II
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