CentreVu Explorer II Version 1.0 User Guide
Glossary
GL-16
Inbound Call
Management (ICM)
A set of switch and adjunct features using
ASAI to enable the adjunct to provide
automatic screen delivery and call routing.
Information Indicator
(II)
A 2-digit code that identifies the type of
originating line (for example: hotel or pay
phone) for incoming ISDN PRI calls.
INFORMIX
A relational database management system
used to organize
CentreVu CMS historical data
when
CentreVu Explorer II is used in a Solaris
operating system environment.
Input Field
An input field is an area on a user window into
which a
CentreVu Explorer II user enters one
or more valid field values. For example, the
valid values for the input field
Max Rows
Returned
is 30, but can be modified.
Integrated Services
Digital Network
(ISDN)
A digital standard for telephony that enables,
among other things, telephone, television, and
computer signals on the same lines.
Interval-Based Items
A category of database items. These items
generally represent the amount of time during
a collection interval spent doing a particular
activity. Interval-based items are updated
throughout the collection interval and timing is
restarted at the end of the interval. Interval-
based items should only be used to show the
amount of time in an interval for an activity or to
calculate percentages of time spent in an
interval. Interval-based items should not be
used to calculate averages (such as average
hold time).
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