Remote Port Security Device
User’s Guide
555-024-402
Issue 1
October 1996
Customer Support Information
Page xiii
Lucent Technologies Fraud Intervention
Lucent Technologies Fraud
Intervention
If you suspect you are being victimized by toll fraud and you need technical
support or assistance, call the following:
■
For DEFINITY and Voice Mail products, call the Technical Service Center
(TSC) at
1 800 242-2121
.
■
For system 25, MERLIN, and PARTNER products, call the National Service
Assistance Center (NSAC) at
1 800 628-2888
.
Guarantee
Lucent Technologies sells the Remote Port Security Device (RPSD) to provide an
additional layer of security for the remote administration port on Lucent
Technologies communications systems and other Lucent Technologies BCS
products. Lucent Technologies offers the following guarantee for the RPSD on
Lucent Technologies communications systems located within the United States.
RPSD Lock with no Keys
If the customer purchases an RPSD Lock with no Keys, Lucent Technologies will
pay for unauthorized calls that occur as a result of access to the system via the
remote administration port through the RPSD, provided the following conditions
are met:
■
The RPSD was installed correctly on the remote administration port on the
Lucent Technologies communications system and configured at the time
of the fraud incident to accept only Lucent Technologies Keys.
NOTE:
In this context, correct installation means that the RPSD Lock is
installed consistent with installation instructions and in such a way as
to deny access in case of power failure.
■
The customer provides RPSD documentation to Lucent Technologies
showing the time of access.
■
The customer provides the communications system history log information
to Lucent Technologies showing the changes made to the system to allow
toll fraud at the time shown by the RPSD log.
■
The customer provides telephone records to Lucent Technologies that
indicate the fraud was accomplished via the changes made at that time.
■
The customer provides Lucent Technologies with access to all additional
information requested by Lucent Technologies regarding the fraud
incident.
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