COMPUTERSCALES
®
XLi
App Versions 1.23 – 1.25
WARRANTY POLICY
on Hybrid Scale Systems
Tablets are warrantied for a period of 1 year and the control box and pads for 2 years from the date of retail/consumer
sale (not from the date of manufacturer’s sale to the dealer as other scale manufacturers do). We will handle any tablet
manufacturer’s warranty for you since the repaired or replaced tablet needs to be configured and linked to the pad modules
(remember – the tablet is part of an interconnected system).
For warranty or non-warranty work please return the tablet and control box. Please do not send partial systems as we will
not be able to complete the service properly. It is not necessary to send the pad(s). This helps keep shipping costs down.
All our load cells are matched. There are rare exceptions to this. If you suspect that the actual load cell is causing problems
please contact the factory service department for instructions on how to check and confirm this.
Please pack everything very carefully so they are not damaged in transit, especially the tablet display. It is best to leave it
in the protective case. We cannot warranty a tablet and/or module(s) that have been damaged in transit.
To return a system for service please contact the factory for an RMA tracking number. This helps us get your service
done as quickly and efficiently as possible. PLEASE DO NOT SEND SYSTEMS BACK WITHOUT THIS RMA NUMBER.
It should be clearly marked on the outside of the box and include a quick note inside with your name, phone number, and
the RMA number again.
If you choose to send the entire system with pads, there will be an additional charge plus additional return freight. If you
send the tablet and modules only for warranty service and need them returned faster than ground service we ask that you
pay only the difference in freight cost.
IMPORTANT NOTE:
The tablets included are fully functional tablets using the Android
®
OS. They will support many other
apps besides the one we supply. However there is always a potential for conflict between apps over which we have no
control.
We will warranty and support both hardware and software (our app) on these systems ONLY if no other app or apps have
been installed.
If you have trouble after installing another app we urge you to delete that new app first to see if an app conflict is the
problem. We cannot warranty that this system will function properly with any other apps.
The tablet included is sold and will be supported to run our COMPUTERSCALES XLi™ app and any other apps that we
supply. We cannot offer general tablet tech support not related to our app(s).
We have installed the tablet manufacturer’s use and service guide as a PDF. This is a very complete operations reference
and should answer any general tablet questions.
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