COMPUTERSCALES
®
XLi
App Versions 1.23 – 1.25
Be sure the Bluetooth® icon shows before launching
the app.
If you launch the app
COMPUTERSCALES XLI™
before
Bluetooth® is running (shown by icon at top of device
screen) Android® will ask you, “
Do you want to connect
to this device?
” Even if you answer “
Yes
” it may not
connect, in which case you may need to re-boot the app
and/or the control box.
Bluetooth® icon
Must be on before launching app. This takes about 4
seconds after the Home page appears when powering
up the tablet.
When you first turn on your system and launch the
app
if you have any connection problems (NO DATA
on display and the control box LED is not flashing) first
reboot the control box. If this does not correct the issue
reboot the app (off, then back on). Close the app with the
button and restart (no need to shut down the tablet
completely – just the app). This is rare.
In operation if you lose the connection (NO DATA on
display) reboot the control box. This can happen if you
get out of range with the tablet, then come back in range.
On rare occasions the wireless link will not immediately
re- establish and rebooting the control box resets the
connection. This only takes a few seconds. See main
instructions for battery or power issues.
Troubleshooting Connection: ‘NO DATA’
indicates the
tablet is not receiving weights from the pads. First be sure
the control box is on, indicated by a green LED). If green
LED is steady – not flashing – there is no communication.
Possible solutions:
• First reboot the control box (turn off and back on).
• If it doesn’t start working in 5-10 seconds try rebooting
the app. Do this by tapping
at the bottom right of the
display. The Home Page comes up. Tap the app icon to
re-launch the app.
• If this doesn’t work (very rare) power down the tablet
completely, shut off the control box and start over. Even
this takes less than 30 seconds.
COMING OUT OF ‘SLEEP’ MODE:
If your tablet has
been in ‘Sleep’ mode for more than an hour if may be
necessary to reboot the control box to reconnect. This
is an Android® security function. If you get ‘NO DATA’
when you take the tablet out of sleep simply turn off the
control box, then right back on. This will reset the wireless
connection and restart communication. This only takes a
few seconds.
SHOWS ‘NO DATA’ AND CONTROL BOX LED IS
FLASHING
If you have updated your Android® OS and now the
system doesn’t work re-enter the SysID on the setup
page. See instructions on page 14. Updating the OS
can sometimes delete the SysID. The control box is
communicating with the tablet but not the app.
Simple Troubleshooting
13
