21
5831 Series
Installation and Operating Instructions
Copyright © 2021, ASSA ABLOY Australia Pty Limited. All rights reserved. Reproduction in whole or
in part without the express written permission of ASSA ABLOY Australia Pty Limited is prohibited.
700002AU Rev 2 06/21
Troubleshooting
Symptom
Recommended Remedy
Door Too Difficult To Open Manually
Refer to “Adjust Door Spring Tension”, page 14 and
reduce door-open spring tension .
Arm Rubs
Refer to “Install Operator Mounting Bracket and Cover”,
page 8 or page 12 and lower bracket .
Ensure that operator is mounted parallel to face of door .
If bottom of operator is further away from door than top,
shim top of operator mounting bracket to compensate .
Arm Rotates On Pinion Shaft
Refer to “Install Arm”, page 10 or page 13 . Ensure that
door arm coupling screws are tightened evenly (one
quarter turn at a time) until fully tight .
Door Does Not Open Automatically
• Ensure 3 Position switch on bottom of battery pack is in
“ON” position .
• Refer to “Install Battery Pack”, page 14 and ensure
battery is properly connected to operator .
• Refer to “Linking Wireless Pushbuttons”, page 17 and
program RF pushbutton .
• Refer to “Programming Operator”, page 17 and
program operator .
• To verify a low voltage battery condition perform the
following:
o Put and hold 3 Position switch in OPTION position .
o Observe LED indicator on bottom of battery pack
• If LED is GREEN, voltage is good (above
22 .5VDC) .
• If LED is YELLOW, voltage is nominal (above
18 .5VDC but below 22 .5VDC)
• If LED is RED, battery pack is exhausted (below
18 .5VDC) and must be charged
o Battery can be charged by using a battery charger
or a plug in 24VDC power supply or by allowing
manual traffic to restore battery power .
Door Stays Open Too Long
• Refer to “Programming Operator”, page 17 and Auto
Setup operator .
• Refer to “Customising Settings”, beginning on page 19
and adjust door Hold Open time .
Door Does Not Stay Open Long Enough
• Refer to “Programming Operator”, page 17 and Auto
Setup operator .
• Refer to “Customising Settings”, beginning on page 19
and adjust door Hold Open time .
Door Opens Too Fast
• Refer to “Programming Operator”, page 17 and Auto
Setup operator .
• Refer to “Customising Settings”, beginning on page 19
and adjust door Hold Open time .
