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Appendix A: Troubleshooting
Common Problems and Solutions
Dual-Band Wireless Access Point
For Netscape 4.7 or higher:
A.Start Netscape Navigator, and click Edit, Preferences, Advanced, and Proxies.
B.Make sure you have Direct connection to the Internet selected on this screen.
C.Close all the windows to finish.
11. To start over, I need to set the Router to factory default.
Hold the Reset button for 10 seconds and then release it. This will return the password, forwarding, and other
settings on the Router to the factory default settings. In other words, the Router will revert to its original factory
configuration.
12. I need to upgrade the firmware.
In order to upgrade the firmware with the latest features, you need to go to the Linksys website and download the
latest firmware at www.linksys.com. Follow these steps:
A.Go to the Linksys website at http://www.linksys.com and download the latest firmware.
B.To upgrade the firmware, follow the steps in the System section found in “Chapter 6: The Router’s Web-based
Utility.”
13. The firmware upgrade failed, and/or the Diag LED is flashing.
The upgrade could have failed for a number of reasons. Follow these steps to upgrade the firmware and/or make
the Diag LED stop flashing:
A.If the firmware upgrade failed, use the TFTP program (it was downloaded along with the firmware). Open the
pdf that was downloaded along with the firmware and TFTP program, and follow the pdf’s instructions.
B.Set a static IP address on the PC; refer to “Problem #1, I need to set a static IP address.” Use the following IP
address settings for the computer you are using:
IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
C.Perform the upgrade using the TFTP program or the Router’s web-based utility through its System tab.
14. My DSL service’s PPPoE is always disconnecting.
PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a period
of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to “keep alive”
the connection. This may not always work, so you may need to re-establish connection periodically.
A.To connect to the Router, go to the web browser, and enter http://192.168.1.1 or the IP address of the Router.