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Disclaimer

Please note that all information provided in this User Guide is correct as at date of production.
For more information, please check the latest online updates and terms and conditions at our website at www.

starhub

.com/voice

Contents

About Digital Voice Global

Technical Information

Setting Up Your Digital Voice Global Connection

Front view of integrated access device

Rear view of integrated access device

How to connect your Digital Voice Global

- for cable modem/ADSL connection only

- for cable modem/ADSL connection with an external router

- for cable modem/ADSL connection with built-in router

Troubleshooting

Value-Added Services Guide

Frequently Asked Questions

Appendices

Port Forwarding Setting for Motorola SBG 1000 Cable Modem Gateway

Setting up the Firewall for Motorola SBG 1000 Cable Modem Gateway

Digital Voice Global Subscription Plan

Glossary

Содержание SPA2102-R3

Страница 1: ......

Страница 2: ...f integrated access device 5 b Rear view of integrated access device 5 c How to connect your Digital Voice Global for cable modem ADSL connection only 6 for cable modem ADSL connection with an externa...

Страница 3: ...ult reporting numbers Emergency numbers 995 and 999 You also have access to our comprehensive range of Value Added Services such as Call Waiting Caller Number Display Non Display Voice mail Call Diver...

Страница 4: ...load speeds of 512Kbps and upload speeds of 256kbps Note Digital Voice Global will not function with a narrowband connection e g 56Kbps Dial up access Analogue phone corded or cordless Internal Wiring...

Страница 5: ...l Voice Global connection in this handbook You may wish to refer to them before deciding to call the hotline for technical assistance Alternatively you can visit www starhub com voice for the latest o...

Страница 6: ...firmware The Power LED will turn Orange when customization profile fails to load Ethernet Green The INTERNET LED lights up when there is an active connection through the port If the LED is flashing th...

Страница 7: ...6 Setting Up Your Digital Voice Global Connection How to connect Digital Voice Global using a cable or ADSL connection only...

Страница 8: ...are as follows Advantages No interoperability issues with NAT on the Router that may prevent usage of Digital Voice Global service There will be upstream voice prioritization done on the IAD for bette...

Страница 9: ...s of routers used need to perform settings on the router s to overcome firewall which could block the Digital Voice Global voice traffic If there is no firewall related issues this connection is recom...

Страница 10: ...ng a RJ 11 telephone cable 4 Power on your modem Wait for about 2 minutes for it to start up 5 Plug the AC power adapter to the POWER connector on your IAD and the electrical outlet This turns your IA...

Страница 11: ...dem cum router No additional settings is needed on IAD and cable modem with built in router to use Digital Voice Global 2 When Firewall is enabled on the integrated cable modem cum router there are 2...

Страница 12: ...R3 IAD Ethernet Port 2 Start a Web browser such as Microsoft Internet Explorer or Netscape Navigator 3 Go to START RUN key in cmd The command prompt window will pop up At the command prompt key in IPC...

Страница 13: ...tatic IP PPPOE PPPOE DHCP or DHCP PPPOE If you select PPPOE DHCP or DHCP PPPOE then the Phone Adapter will try the first Internet connection type If that fails then the Phone Adapter will try the seco...

Страница 14: ...be designed differently please consult the ADSL modem or router user manual for further information on firewall settings For ADSL modem or ADSL router with NAT The NAT Network Address Translation func...

Страница 15: ...e Ethernet cable is connected securely to the WAN port on the IAD Check that the other end of the Ethernet cable is connected securely to Ethernet LAN port of the broadband modem either cable or ADSL...

Страница 16: ...curely to the correct phone port ie PHONE 1 at the rear of the IAD If you have only ONE telephone line it should usually be connected to PHONE 1 unless StarHub has advised you otherwise Check that the...

Страница 17: ...ed bundles packed with our popular Value Added Services as follows Value Pack Value Pack is a bundle of Value Added Services for Digital Voice Global consisting of Caller Number Display Call Waiting C...

Страница 18: ...Caller Number Display The phone number of an incoming caller is displayed on your phone which must have caller ID display or external caller ID display unit To apply for this Value Added Service plea...

Страница 19: ...mber you wish to call Note 1 De activation is on a per call basis i e your phone number will be blocked again from the next call you made 2 When your phone number is blocked you may not be able to gai...

Страница 20: ...le number You will hear the default or personalised greeting You have reached mailbox number Digital Voice Global or mobile number Please leave your message after the tone Leave your message after the...

Страница 21: ...omer Care at 1633 if you wish to apply for this service Upon application we would arrange on your behalf with other operator to terminate your existing telephone number and to transfer it to StarHub T...

Страница 22: ...provide back up power in the event of a power failure not just for the IAD but also for PC and other equipments in the house Does Digital Voice Global support answering machines or similar devices Mo...

Страница 23: ...ll you may not be able to use Digital Voice Global Note For example when you are in the US and you wish to use Digital Voice Global to call a US number you have to make an IDD call using StarHub s IDD...

Страница 24: ...to be transmitted over your Internet connection 2 High packet loss occurs when information is lost over your Internet connection Either symptom can be caused by ISP Internet service provider problems...

Страница 25: ...ed number of 5 messages If I accidentally delete a message during playback can I retrieve it Yes simply press 4 to recover the deleted message before the call is hung up Can I check my messages from a...

Страница 26: ...ing button Close to the top of the status area you should see a config option Click config Use the Template drop down box to select Custom default Enter the name of the program you are forwarding port...

Страница 27: ...26 Appendix 1 Port Forwarding Setting for Motorola SBG 1000 cable modem gateway Click the Add button to add the configuration to the table below...

Страница 28: ...packets processed by the firewall On the set up program left panel click Firewall Click POLICY Click basic to display the options for firewall policy To create a custom firewall policy first select Cu...

Страница 29: ...llow Outbound checkbox to allow outgoing packets through the firewall Click the Add button to add this configuration to the table below To open up the range of ports for SIP UDP Voice ports e g UDP po...

Страница 30: ...applies regardless of the nature of technical assistance unless the fault lies with the StarHub service 4 Additional charges may be levied on other materials and services not listed above Disclaimer...

Страница 31: ...less than golden numbers RJ 11 Short form for Registered Jack 11 this is a two wire connector widely used to connect telephone equipment It looks similar to the RJ 45 connector but is narrower RJ 45...

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