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Digital Voice Global
Frequently Asked Questions
What sort of calls can I make with Digital Voice Global?
You can make local calls to any fixed or mobile telephone line from StarHub and other operators such as SingTel and Mobile One. You
can also make IDD calls over StarHub’s IDD 008 and IDD 018 service.
Customers who wish to use SingTel’s IDD service, Mobile One’s IDD service (002, 021) or other IDD service providers (for e.g. 15xx)
must register with them first.
Generally, most of the services that are available over your existing SingTel’s fixed-line are also available over Digital Voice Global.
Note:
Please call our Customer Care at 1633 if you wish to bar IDD and 1900 calls on Digital Voice Global.
How do I make local and international calls with Digital Voice Global?
To make calls to Singapore-registered telephone numbers, dial the normal 8-digit number, just like how you use other fixed-line phone
services where no prefixes are required. This applies even when you are overseas.
Note: You can also dial SingTel and M1 fixed or mobile numbers.
To make calls to telephone numbers that are registered in overseas countries, you can dial using StarHub IDD e.g. 008-CC-AC-XXXXXXX
(where CC = Country Code, AC = Area Code, XXXXXXXX is the telephone number). This applies even when you are overseas.
Note: You will have to register with the respective Singapore IDD providers (e.g. SingTel) if you are not using StarHub’s IDD service.
What do you mean by “One Number for Life”?
You can take your Digital Voice Global telephone number with you wherever you relocate, and this is not just within Singapore, but also
anywhere in the world, without the hassle of carrying different numbers.
Can I keep my existing SingTel number?
Yes. You can take up our Number Retention service by subscribing to ValuePack or ValuePack Plus. This is a number portability service
that allows you to retain your existing fixed-line phone number when you switch from other operators to StarHub. You can enjoy the
benefits of Digital Voice Global without giving up your existing fixed-line phone number.
Please contact our Customer Care at 1633 if you wish to apply for this service. Upon application, we would arrange on your behalf with
other operator to terminate your existing telephone number and to transfer it to StarHub. The process would typically take more than
5 working days, as time is required by the other operator to process the request. After the service is activated, your telephone number
(from the other operator) would be shown as your Digital Voice Global Caller ID and would be the telephone number used in our bills.
I am a Digital Voice Home subscriber, can I port my line to Digital Voice Global?
Currently, we do not support porting Digital Voice Home line to Digital Voice Global.
I am a Digital Voice Home subscriber with Number Retention service, can I port my line to Digital Voice Global?
Currently, we do not support porting Digital Voice Home line with Number Retention to Digital Voice Global.
I am a Digital Voice Global subscriber, can I port my line to Digital Voice Home?
Currently, we do not support porting Digital Voice Global line to Digital Voice Home.
I am a Digital Voice Global subscriber with Number Retention service, can I port my line to Digital Voice Home ?
Currently we do not support porting Digital Voice Global line with Number Retention to Digital Voice Home.
Is Digital Voice Global available to business customers?
Digital Voice Global is only available to residential customers.
Can I retain my existing business fixed-line phone number if I subscribe to Digital Voice Global ?
No, Digital Voice Global is only applicable for residential users. Please check that the fixed-line phone number that you wish to retain does
not belong to a business service under your current service provider before you apply for Digital Voice Global.
Is there a more convenient way for me to inform callers of my new Digital Voice Global Number?
One possible solution is to subscribe to SingTel’s Telemail service, which allows your caller to leave voice messages. You can also cus-
tomise your Telemail greeting to inform them about your change of phone number and to call your new Digital Voice Global number.
Please contact SingTel at 1609 to find out about the charges. Please note that you would need to keep your SingTel line active for the
duration you wish to have the Telemail service.
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