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Value-Added Services Guide
VOICEmAIL
1. DIVERSION TO VOICEmAIL
Your calls will be diverted to your Voicemail when:
•
your Digital Voice Global line is engaged
• you do not answer the call after 5-6 rings
•
your IAD is powered off
• your Internet access is disconnected
2. mESSAGE RETRIEVAL
Message Retrieval using your Digital Voice Global line:
message Retrieval
Dial
1303
(or
+65 98501303
if you are overseas) and enter your (Voicemail
password)#, Press
1
to access main menu.
Note:
Default Voicemail password is 8888. Please change your default password for security reasons.
Message Retrieval using other lines:
You can access your Voicemail from a StarHub Mobile line or other operator’s fixed and mobile line.
message Retrieval
Dial
1303
(or
+65 98501303
if you are overseas) and enter your (Digital Voice
Global number)#(Voicemail password)#. Press
1
to access main menu.
Note:
(1) Default password is 8888. Please change your default password for security reasons.
(2) Digital Voice Global does not support Message Waiting Indicator, which will alert you when you have message/s in your mailbox.
3. OTHER VOICEmAIL fUNCTIONS
a)
Leaving messages in voice mailboxes of other StarHub Digital Voice Global and StarHub Mobile users:
Dial
1302
(or
+65 98501302
if you are overseas) and enter (the other party’s Digital Voice Global or mobile
number)#. You will hear the default or personalised greeting “You have reached mailbox number
<Digital Voice Global or mobile number>. Please leave your message after the tone”. Leave your message
after the tone.
b)
Personalising your own greetings
Dial
1303
(or
+65 98501303
if you are overseas) and
enter (your Voicemail password)#
Press
2
to access your greetings menu
To record your greeting, press
2
followed by
3
To play your greeting, press
2
followed by
1
4. CHANGING YOUR VOICEmAIL PASSWORD
Digital Voice Global Voicemail is secured by a password (this password is different from that for your other
enhanced services). The default password is 8888. To change your Voicemail password:
a)
Dial
1303
and log into your mailbox
b) Press
8
to access your Personal Options menu
c)
Press
2
to access your Password Options d) Press
3
to modify your password. (4 to 7 digits number)
e)
Press
#
to confirm the new password
If you have forget your password, please call our Customer Care Consultants at 1633 or
+65 68201633 if you are overseas to reset your password to the default password (8888)
Note:
(1) If you are also a StarHub Mobile subscriber, please note that your Digital Voice Global mailbox is different and separate
from that of your mobile voice mailbox.
(2) If you have also subscribed to both Call Waiting and Voicemail, and if your line is engaged, the Call Waiting feature
would be activated first. If you do not initiate the Call Waiting function, your call would be transferred to your
Digital Voice Global Voicemail.
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