Updates
LA-5291 features and operations are determined largely by software. The Telos Alliance strives to
provide the most stable and feature-rich software available. We encourage you to check for software
updates from time to time by visiting our website or by contacting us directly.
Feedback
We welcome feedback on any aspect of our products or this manual. In the past, many good ideas from
users have made their way into software revisions or new products. Please contact us with your com-
ments or suggestions.
We support you…
By Phone/Fax
You may reach our Telos Support Team in emergencies by c1 216-622-0247. For billing ques-
tions or other non-emergency technical questions, call +1 216-241-7225 between 9:00 AM to 5:00 PM
USA Eastern Time, Monday through Friday.
By Email.
Non-emergency technical support is available at
.
By Web
The Telos Web site has a variety of information that may be useful for product selection and support.
The URL is
https://www.telosalliance.com
.
Service
You must contact Telos Alliance before returning any equipment for factory service. We will need
your unit’s serial number, located on the back of the unit. We will issue a return authorization number,
which must be written on the exterior of your shipping container. Please do not include cables or ac-
cessories unless specifically requested by the Technical Support Engineer. Be sure to adequately insure
your shipment for its replacement value. Packages without proper authorization may be refused. US
customers, please contact Telos Alliance Technical Support at +1-216-622-0247. All other customers
should contact local representative to make arrangements for service.
