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9.Troubleshooting
HDMI-TPS-TX200series–User'sManual
140
Appliedfirmwarepackage:v1.3.2b3 | LDCsoftware:v2.5.7b2
The First Step
CheckfrontpanelLEDsandtakethenecessarystepsaccordingtotheirstates.Formoreinformationabout
status,LEDsreferto
Legend
Linktoconnections/cablingsection.
Linktofrontpaneloperationsection.
LinktoLDCsoftwaresection.
LW2
LinktoLW2protocolcommandssection.
LW3
LinktoLW3protocolcommandssection.
Symptom
Root cause
Action
Refer to
Video signal
No picture on the
video output
Device or devices are not
powered properly
Check the extenders and the other
devicesiftheyareproperlypowered;try
tounplugandreconnectthem.
Cable connection
problem
Cablesmustfitverywell,checkallthe
connectors(videoandTPScables).
TPSmodeproblem
ChecktheactualTPSmodeandthe
selected modes of the extenders.
LW3
The input port is muted
Check the mute state of input port.
LW3
The output port is muted Check the mute state of output port.
LW2
LW3
Display is not able to
receive the video format
ChecktheemulatedEDID;select
another(e.g.emulatethedisplay’sEDID
on the input port).
LW3
HDCPisdisabled
EnableHDCPontheinputandoutput
ports.
LW3
LW3
Symptom
Root cause
Action
Refer to
Not the desired
picture displayed
on the video
output
Videooutputissetto
test pattern (no sync
screen) statically
Checktestpatternsettingsinthe
properties of the output ports.
LW3
Videooutputissetto
test pattern (no sync
screen) as there is no
picture on video source
Checkvideosettingsofthesource.
Audio signal
No audio is
present on output
Sourceaudiovolumeis
low or muted
Checktheaudiosettingsofthesource.
Audio input port is
muted
Check the audio input port properties
LW3
Audio output port is
muted
Check the output port properties.
LW2
LW3
HDMI output
signal contains no
audio
HDMI mode was set to
DVI
Check the properties of the output port
andsetthesignaltypetoHDMIorAuto.
LW3
DVIEDIDisemulated
Check the EDID and select and HDMI
EDID to emulate.
LW3
RS-232 signal
Connected serial
device does not
respond
Cable connection
problem
Checktheconnectorstofitwell;check
thewiringoftheplugs.
RS-232settingsare
different
Checktheportsettingsofthe
transmitter and the connected serial
device(s).
LW3
RS-232modeisnotright ChecktheRS-232modesettings
(control,commandinjection,or
disconnected)
LW3