25
Troubleshooting
Problem
Possible Cause
Probable Solution
No communication.
- Card not fully seated.
Assure card is fully inserted into MPI port and seated properly in
backplane connector.
- TV/STB is not powered.
Plug in TV/STB to AC power.
- Connection problem.
Check connections to determine if they are correct.
- Wiring problem.
Check wiring to determine if wiring is correct.
- Wrong COM port settings.
Set correct COM port settings.
No picture.
- Signal not decrypted.
Check HCS1410 configuration.
- No signal.
Check connections to determine if they are correct.
- Band/AFC set incorrectly.
Select correct Tuning Band.
- RF cable not connected.
Connect RF cable to HCS1410.
Scrambled picture.
- Signal not decrypted.
Check HCS1410 configuration.
- HCS1410 not functioning.
Check HCS1410.
HCS1410 program
- Computer inadequate for
HCS1410 FTG Configuration Application requires
does not load.
program.
Windows XP operating system. (See System Requirements)
Channels appear out
- Channel map not edited.
Do the channel mapping procedure including editing.
of desired order.
- Logical channel
Channel Map ‘Learn’ function was used
numbers reassigned.
after the Channel Map was transferred to FTG card.
